ServiceNow Australia instance is experiencing intermittent performance issues

prakharmahe
Tera Contributor

3 weeks ago

Recently, our organization upgraded our ServiceNow instance from Zurich to Australia. Since the upgrade, we have been experiencing intermittent performance issues across the entire instance.

The issue affects all users in our production environment. We have ruled out any network-related issues. During periods of slowness, pages take longer to load, and when accessing Platform Analytics we frequently see the message:

"Loading is slower than expected."

Has anyone encountered similar performance issues after upgrading to Australia? What troubleshooting steps, logs, diagnostics, or best practices would you recommend to identify the root cause and improve instance performance?

Additional details:

  • Environment: Production
  • Impact: All users
  • Scope: Entire instance, not limited to Platform Analytics
  • Network issues: None identified
0 Helpfuls
  • 935 Views
6 REPLIES 6

BBH-MattWollman
Tera Contributor

2 weeks ago

@prakharmahe ,

Just to assure you you are not the only one, wee also upgraded a week ago and are seeing higher response and processing times. Yes, we did open a ticket with support.

BBHMattWollman_0-1791229833439.png

 

Darren Lau
Kilo Sage

Wednesday

We just upgraded to Australia Patch 5W38 in production over the weekend and we are seeing issues with slow load times, left side navigation menu loading slowly, some pages are blank until pages are refreshed.  We also had some nodes crash and reboot due to some deprecated plugins that were trying to auto update for some reason.

 

KB2407288 - Fix node restarts caused by deprecated plugin download failures 

 

Working with support currently.