Servicenow upgrade strategy

baba · yesterday

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

Bhuvan · yesterday

@baba

At a high level, check your current environment and any customizations performed. Review release notes for the version you are upgrading to and document all the changes or any deprecated features. Prepare a upgrade strategy and start involving stakeholders to plan the activities. Prepare a implementation and roll back plan and find a suitable window to upgrade your development environment. Evaluate the changes and look out for any impacts to the functionality. If there are any issues identified, resolve it and retest in Sub-Production instance. Once thoroughly tested, migrate to Pre-Production and then to Production instance.

If there are UI or functional changes with new release or new features that will be adopted, prepare a SOP guide and plan for training session to users with help from OCM team. This is only a high-level reference as upgrade planning needs a detailed strategy and must capture finer information. If you have access to Now Create, look for upgrade strategy plan and you will get more resources.

Follow below Upgrade Strategy article for more details

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1271313

https://www.servicenow.com/community/developer-articles/servicenow-upgrade-strategies-planning-and-e...

https://www.servicenow.com/docs/bundle/zurich-release-notes/page/release-notes/upgrades/reference/up...

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Ankur Bawiskar · yesterday

@baba

recommend you to check these links for step by step help

Upgrade planning checklist

Instance Upgrade FAQ - Frequently Asked Questions

Upgrade Plan Overview and FAQ

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Nikhil Bajaj9 · 6 hours ago

Hi @baba ,

Thanks for marking my answer as helpful. If it helped you mark it- solution accepted and clsoe the thread.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Dr Atul G- LNG · 5 hours ago

Hi @baba

If you want an overview of the feature, check out my video on Zurich Watch.

https://youtube.com/live/YIDLs6UoeUA

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