ServiceNow

HARSHA GOWDA R · ‎01-23-2024

Which role has the ability to configure and manage Incident Management properties?
1. itil
2. itil_admin
3. incident_admin
4. incident_manager

Dr Atul G- LNG · ‎01-23-2024

@HARSHA GOWDA R

Answer is 4 - Incident_manager

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎01-23-2024

@HARSHA GOWDA R

Answer is 4 - Incident_manager

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS · ‎01-23-2024

HI @HARSHA GOWDA R

admin or incident_manager role can edit the incident mangement properties.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/