ServiceNow

[HARSHA GOWDA R]

Which role has the ability to configure and manage Incident Management properties?
1. itil
2. itil_admin
3. incident_admin
4. incident_manager

[Dr Atul G- LNG · Accepted solution]

@HARSHA GOWDA R 

Answer is 4 - Incident_manager

[AndersBGS]

HI @HARSHA GOWDA R 

admin or incident_manager role can edit the incident mangement properties.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders