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SLA is not attaching even though the condition matches

soumya17
Tera Contributor

‎02-09-2024 01:20 AM

Hi,

i have two defined sla;s name contains AMS and TMS

when asst group contains AMS->then ams should attach

when asst group changes to TMS ->then ams should pause and TMS should attach.

ALl the conditions i have defined are proper, and when i raise ticket with group for eg: AMS ->AMS sla is attaching and running, but when i change group to TMS->then tms sla is not attaching and AMS sla keeps running instead of pause

 

But when i click repair SLA related link-> what i expect is working->ams is paused and tms is running..

I have been testing this for long...and only when i click repair SLA-> sla works fyn else no

 

Can someone help me in fixing this please??

 

Thanks

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soumya17
Tera Contributor

‎02-09-2024 01:55 AM

hi @AndersBGS 

if dot walking wont work means- sla is getting attached when ticket is submitted..and running na..

 

that or condition u mentioned was not there now..

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