Hi,
i have two defined sla;s name contains AMS and TMS
when asst group contains AMS->then ams should attach
when asst group changes to TMS ->then ams should pause and TMS should attach.
ALl the conditions i have defined are proper, and when i raise ticket with group for eg: AMS ->AMS sla is attaching and running, but when i change group to TMS->then tms sla is not attaching and AMS sla keeps running instead of pause
But when i click repair SLA related link-> what i expect is working->ams is paused and tms is running..
I have been testing this for long...and only when i click repair SLA-> sla works fyn else no
Can someone help me in fixing this please??
Thanks
