Slush Bucket double-click - not working

[BethB]

It's not allowing me to quickly double click to move items from one side to the other. And vise versa.

We are on  Vancouver Patch 8 - I feel like maybe this happened with the last patch??  Any ideas?

[Ravi Chandra_K]

Hello @BethB 

We are in Utah and I'm seeing this in our instance as well.

As per Docs, double click option is available to use in all versions.

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/common-ui-elements/tas...

Probably ServiceNow has to create a known error for this one.

Please Mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[Radhika Gar]

We are seeing the same issue on Washington Patch 2, it's the same issue on Edge and  Chrome.

[Lewis7]

We are seeing the same in Vancouver patch 7.

[BethB · Accepted solution]

I saw this on LinkedIn this morning:

Sören MaucherSören Maucher • 1st • 1stServiceNow Advisor @ DT Advisory in ZurichServiceNow Advisor @...

Double-Click Not Doing the Trick? It's Not Just You

Have you noticed that the double-click function to move records from left to right in the slush bucket pop-up is not working on your ServiceNow instance? You're not alone. Here's the good and bad news:

The Good News: This issue is not due to any configurations on your instance.

The Bad News: It appears to be related to a recent browser update, and there is currently not much you can do about it.