Tables excluded but data missing

[JelenaK]

Hi ServiceNow folks,

Something strange happened. The tables oauth_credential und oauth_entity are excluded for cloning but our credentials went missing on our dev and qa instance. They didnt even get cloned but just disappeared. Any ideas why that happened? 

[Anurag Tripathi]

Hi,

did you preserve the data on these tables or exclude them from being clone, if you excluded them then the tables will be blank in target instance.

[JelenaK]

The data was also preserved. Data from oauth_credential disappeared to be specific....

[Anurag Tripathi · Accepted solution]

Raise a hi case, it should not have been wiped out if you preserved it.
ServiceNow may have a backup they can restore it form. ServiceNow dies take backups at regular intervals.