Teams and Schedules options missing in Service Operations Workspace after Australia upgrade

[Samir14]

After upgrading our instance from Zurich to Australia, the Teams and Schedules options are no longer visible in the Service Operations Workspace navigation panel.

We have verified the following:

• The correct chrome_toolbar record is associated with Service Operations Workspace.
• The chrome_toolbar JSON contains the Teams and Schedules entries.
• There are no duplicate chrome_tab or chrome_header records.
• An additional chrome_toolbar record was identified and deleted, but the issue remains.
• The behavior is reproducible with an admin user.
• The options are available in our TEST instance but missing in DEV.

Please help us identify whether this is a known Australia upgrade issue or an application/configuration problem.

[Dr Atul - LNG]

Did you also try repairing or upgrading the SOW plugin? @Samir14 

[Samir14]

Yes - but there is no change even after plugin "Service Operations Workspace ITSM Applications" repair.

[Dr Atul - LNG]

Please check whether any underlying plugins are missing, such as On-Call Scheduling or any other plugins required for support cases.

[Tanushree Maiti]

Hi @Samir14 

Try once with repairing plugin SOW and plugin On-Call Scheduling (Plugin id: com.snc.on_call_rotation) to resolve the issue.