The UI of the instances are different after the Clone

Armando Cardos1
Tera Expert

Hi all,

 

I made a clone from the production instance to the development instance.

After the clone, the UI inside the tickets changes. Different font type; ticket header design; the "Personalized form" icon doesn't open a pop-up anymore; the tags option is on the left and the Activity(Journal) is not in boxes anymore and has plus buttons(Check the attachments).

I read this article: The UI of the instances are different after the Clone - Support and Troubleshooting but I not able to use any of the solution proposed. 

Can anyone tell me what I need to copy from the production instance, so the instance could have the same design?

Dev_instance_afterClone.png

prd_instance.png

Thanks all.

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Armando Cardos1 

The main reason is the mismatch of patches, which might have been applied directly in production but not in development. In your case, since there is a mismatch, try repairing the respective plugin and check again. If the issue persists, please log a new support case with a screenshot.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi @Dr Atul G- LNG ,

What plugin should I re-install?

I have attached some images to identify the issue better.

Hi @Armando Cardos1 

 

Greetings!!

 

I think the file got corrupted during the clone process or not fully cloned . try repairing the Incident Management plugin. If the issue persists, log a new support case.

 

AGLearnNGrow_0-1744271990328.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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