The UI of the instances are different after the Clone
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04-08-2025 06:29 AM - edited 04-09-2025 11:54 PM
Hi all,
I made a clone from the production instance to the development instance.
After the clone, the UI inside the tickets changes. Different font type; ticket header design; the "Personalized form" icon doesn't open a pop-up anymore; the tags option is on the left and the Activity(Journal) is not in boxes anymore and has plus buttons(Check the attachments).
I read this article: The UI of the instances are different after the Clone - Support and Troubleshooting but I not able to use any of the solution proposed.
Can anyone tell me what I need to copy from the production instance, so the instance could have the same design?
Thanks all.
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04-08-2025 10:01 AM
The main reason is the mismatch of patches, which might have been applied directly in production but not in development. In your case, since there is a mismatch, try repairing the respective plugin and check again. If the issue persists, please log a new support case with a screenshot.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-09-2025 11:55 PM
Hi @Dr Atul G- LNG ,
What plugin should I re-install?
I have attached some images to identify the issue better.
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04-10-2025 01:00 AM
Greetings!!
I think the file got corrupted during the clone process or not fully cloned . try repairing the Incident Management plugin. If the issue persists, log a new support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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