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Lisa Latour
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----- News & Announcements -----
- Now Platform Yokohama Release Announcement (blog)
- Yokohama Now Platform Release Press release (article)
- Introducing the Exciting Features of ServiceNow Yokohama Release (blog)
- Yokohama Release Website
- View the Yokohama platform release event replay and see what AI agents can do
- Yokohama Release Highlights
- Yokohama Release Full Keynote
- Yokohama Release with the Developer Advocates
- Video - TechNow Webinar - EP 99 - Your Yokohama ServiceNow Release
- Developer Blog - Yokohama Content Archive (Blogs, Podcasts, Youtube, Live Coding Happy Hour, Creator Toolbox & more)
- Developer Blog Yokohama Release (developer.servicenow.com/blog)
- ServiceNow Developer Podcast
----- Learn about Yokohama Release -----
White Paper: ServiceNow commitment to responsible AI and how we deliver responsible GenAI solutions
- Accessibility
Accessibility information for all Yokohama features and products
Accessibility and conformance
Podcast: Empathy in Action - Building Accessibility at ServiceNow
Accessible experiences for everyone - View Now Assist
Get TextAdjust - Neurodiversity Plug-in
Accessibility - A11y Community
- AI - (Schedule a Demo)
Introducing AI Agent Studio
Solution Brief -- ServiceNow AI Agents
Video -- Say hello to real AI Agents | ServiceNow AI Agents launch event
BLOG -- Unlock productivity: AI agent solutions
Article -- Leadership at warp speed: How to drive success in the era of agentic AI
Video -- AI Agents launch event
BLOG -- Yokohama takes our CSDM data model to new places… just in time for new AI capabilities
AI Governance
Podcast: What is Agentic AI and Why Should I Care? Breakpoint: Apple Podcasts | Spotify | Amazon Music | TuneIn | RSS
Podcast: Beyond the Hype: Generative AI in the enterprise
Podcast: Exec Circle Maximizing the Minutes on AI: AI Hype to Transformation
Podcast: AI Transformation & The Future of Work - AI Search (Link)
Limit the Number of task and alert records indexed with indexed source guardrails
Exclude search sources in a search profile from search results or Genius Result generation
Knowledge Block content indexing
Boost relevancy for search results that match synonyms from a synonym dictionary
Customize semantic indexing settings for indexed sources
Fuzzy numeric search
New AI Search Setup Page - API (Link)
See New features and products in Yokohama > Filter on API - App Engine
What's new for app development in the Yokohama release - App Engine Studio (Link)
App Engine Management Center (AEMC) - Asset Management > See also Enterprise Asset Management
IT Asset Management release notes
Webinar - Discover What's New: ServiceNow Yokohama Release Highlights for Asset Management - Mar 11 9:00AM PT
Asset Management Events - Application Portfolio Management (APM) > See Enterprise Architecture
- Automated Test Framework
Reusable tests
Reusable Tests category - Change Management
Change Management - Clone Admin Console (Link)
Use a new backup when your backing up the Clone Admin Console to make the backup go more quickly
View the Clone preserver guidance added to the Create a clone form to understand how to use Clone preservers
- Collaborative Work Management (See Also Strategic Portfolio Management) (Link)
Accelerate business transformation delivery with Collaborative Work Management
My Work in CWM
- Configuration Management Database (CMDB) & Data Foundations (Link)
BLOG -- Yokohama takes our CSDM data model to new places… just in time for new AI capabilities
BLOG -- The beauty of clean design: The Yokohama release brings new architecture to the good old CMDB
CSDM and the CMDB Data Foundations Dashboards
CMDB Integrations Dashboard in the Next Experience
Now Assist for CMDB
Viewing a summary of Unified Map contents in the Overview panel
Configuring Unified Map - Admin Settings
Quick start tests for CMDB
- Conversational Interfaces (Link)
Sidebar release notes
Virtual Agent release notes - Customer Service Management
BLOG -- Yokohama Release Highlights for Customer Service Management
Webinar -- Discover What's New: ServiceNow Yokohama Highlights for CSM and Now Assist - Mar 25 8:00AM PT (Upgrade Events)
Customer Service Management release notes
Case Management for Invoice Operations
Customer Service Management (CSM) Events
- Digital End-User Experience
DEX Insights | Chat using Now Assist with Virtual Agent
Manage your system compliance report
Monitor system performance
Monitor your user apps network
Additional device metrics
Digital Experience Score
Proactive Engagement
Webinar -- Discover What's New: Yokohama Highlights for Digital End-User Experience Mar 18 9:00AM PT (Upgrade Events) - Digital Portfolio Management (Link)
Use the Admin Center in Digital Portfolio Management
Configure personal portfolio solution cards in the DPM Admin Center
View relationships of business applications and application services in the DPM Admin Center
KPI groups in DPM
Update KPIs in DPM
View application service details
Work with lists in DPM
- Employee Center
Webinar -- Discover What's New: ServiceNow Yokohama Highlights for Employee Center - Apr 8 9:00AM PT(Upgrade Events)
Favoriting topic pages
Single click Taxonomy sync
Guided self service enhancements
Rich Content Editor updates
Portal shortcuts for content authoring (Pro)
LIVE company events hosting and communications framework (Pro)
January 2025 enhancements to Employee Center (Pro)
- Notifications
- Search for Guided Self Service topic via AI Search
- Topic Page Advanced Portal Navigation (APN)
- Appointment Booking
- Company Events
- Portal shortcuts to author News & Content Experiences Widget (CEW) banner
- Search for Applications via AI search
Employee Center Events
- Employee Communications Monthly Q&A
- Deploying Employee Center Monthly Q&A
- Employee Center Academy (Monthly Webinars)
- Getting Started with Employee Center - Mar 12 8:00AM PT
Meet the winners of our 2024 Best Employee Portal Contest (BEPC) - Employee Service Management (Link)
Employee Service Management Overview
NEW -- HR Multi Instance Integration
NEW -- ServiceNow Add-in for Microsoft 365 - Enterprise Architecture (formerly APM) (Link)
BLOG -- Prepare for the AI technology landscape with Enterprise Architecture
Event -- ServiceNow Roundtable for Enterprise Architects - Mar 27 9:00 - 2:00 GMT (London)
Video -- Enterprise Architecture Workspace | Overview
Working with the Enterprise Architecture Workspace dashboard
Now Assist for Enterprise Architecture
Support for Architectural Decision Record (ADR) type artifact
Enterprise Architecture (fka APM) Delta Decks for Yokohama Release
Portfolio list view
- Enterprise Asset Management (Link)
Webinar - Discover What's New: ServiceNow Yokohama Release Highlights for Asset Management - Mar 11 9:00AM PT
BLOG -- What's New in Yokohama Release for Enterprise Asset Management
Gain normalization coverage for firmware in your Operational Technology (OT) assets
Manage hardware models and assets in the Operational Technology (OT) Asset Management application
Synchronize asset and Cis for Operational Technology (OT) assets
License Your OT hardware assets using the new resource categories available in OTAM licensing - Event Management
Group alerts using Network Traffic Based grouping
View links between alerts in Network Traffic based alert groups
New role for team level operators - Field Service Management (Link)
BLOG -- What's New in the Yokohama Release for Field Service Management
Webinar -- Unlocking the Power of ServiceNow Yokohama Release: What's new in Field Service Management - Mar 17 8:00AM PT (Upgrade Events)
Now Assist for Field Service Management (FSM) release notes
- Financial Services Operations (Link)
BLOG -- What's new for Financial Services Operations in the Yokohama Release - Google Cloud
NEWS -- ServiceNow and Google Cloud Expand Partnership - Government Transformation Suite
FedForum: ServiceNow announces new Government Transformation Suite - Governance, Risk, and Compliance
BLOG -- Read all about the new and exciting innovations released for GRC/Risk and ESG!
Webinar -- Discover What's new ServiceNow Yokohama Highlights for Risk Management - Mar 18 8:00 PT (Upgrade Events)
Webinar -- Discover What's new ServiceNow Yokohama Highlights for Third-party Risk Management - Mar 25 8:00 PT (Upgrade Events)
Governance, Risk and Compliance release notes
- Hardware Asset Management
BLOG - Hardware Asset Management: On Demand
Webinar - Discover What's New: ServiceNow Yokohama Release Highlights for Asset Management - Mar 11 9:00AM PT
What's New in Yokohama Release for Hardware Asset Management - Healthcare and Life Sciences (Link)
BLOG -- What's New in the Yokohama Release for Healthcare
Care Team Operations for Biomed
Care Team Operations for Healthcare IT
Healthcare Operations Core
- HR Service Delivery
HR Benchmarks
Employee passport
Survey responses
Personal Data Rights in HR Service Delivery - Hyperautomation and Low Code
NEW -- ServiceNow IDE New Features in Yokohama
NEW -- Integrated Development Environment (IDE) Release Notes
Video - Integrated Development Environment and Fluent (SN Dev Program/Creator Toolbox)
Hyperautomation and Low-code release notes
- Integration Hub (Link)
Data Sheet -- Connect any modern API-enabled system to ServiceNow
Explore Pre-Built Spokes - Intelligent Experiences (Link)
- IT Asset Management (Link)
- ITOM
BLOG -- What's New in ITOM AIOPs for Yokohama
BLOG -- Make data-driven decisions based on business impact with Service Observability
BLOG -- Monitor your critical business services proactively to detect user-impacting outages 24/7
BLOG -- Digital Harbor: Yokohama's Innovations for ITOM Visibility
Webinar -- Discover What's New: ServiceNow Yokohama Highlights for ITOM AIOps - Mar 25 8:00AM PT (Upgrade Events)
Webinar -- Discovery What's New in ITOM Visibility and Cloud Accelerate -- Mar 20 8:00AM PT (Upgrade Events)
IT Operations Management release notes
Service Observability
Synthetic monitoring
Webinar -- Discover Yokohama Release Highlights for IT Service Management (ITSM) - Mar 20 8:00AM PT (Upgrade Events)
IT Service Management release notes
Video -- Learn about Now Assist for ITSM - our Generative AI Offering
Video -- ServiceNow GenAI Inside Track Now Assist for IT
- Knowledge Management (Link)
- Manufacturing Commercial Operations (Link)
- Mobile Platform (Link)
- Next Experience Components (Link)
- Now Assist (Link)
Support users who speak different languages with multi-language, dynamic translation.
Make finding tables and lists easier and more efficient by using the navigation platform skill in the Now Assist panel. Write with Now Assist to provide chat and email suggestions for agents based on the content of a conversation. Enable developers to create their own custom skills by using the Now Assist Skill Kit. Generate a knowledge base article from a selection of similar cases or incidents in order to help address related concerns in a single article with Now Assist in Knowledge Management.- Video -- Now Assist Overview
- Now LLM Service updates | Now Assist reference | Generative AI Controller
- Now Assist Admin Console
- Now Assist for Mobile
- Now Assist in Virtual Agent
- Now Assist Data Kit
- Now Assist Skill Kit | Now Assist Panel
- AI Governance
- Predictive Intelligence
- Document Intelligence | Now Assist in Document Intelligence
- Technology: Now Assist for CMDB | Now Assist for Enterprise Architecture (EA) | Now Assist for Integrated Risk Management (IRM) | Now Assist for IT Operations Management | Now Assist for ITSM | Now Assist for Security Incident Response | Now Assist for Service Graph Connectors (SGC) | Now Assist for Software Asset Management (SAM) | Now Assist for Strategic Portfolio Management (SPM)
- Customer: Now Assist for Customer Service Management (CSM) | Now Assist for Field Service Management (FSM) | Now Assist for Financial Service Operations (FSO) | Now Assist for Public Sector Digital Services (PSDS) | Now Assist for Telecommunications, Media and Technology (TMT)
- Employee: Now Assist for Health and Safety | HR Service Delivery (HRSD) | Now Assist for Legal Service Delivery (LSD) | Now Assist for Workplace Service Delivery (WSD)
- Creator: Now Assist for Creator | BLOG -- Now Assist for Code: Autocomplete, Code Explain & More!
- Finance & Supply Chain: Now Assist for Accounts Payable Operations (APO) | Now Assist for Supplier Lifecycle Operations (SLO) | Now Assist for Sourcing and Procurement Operations (SPO)
- Operational Technology
BLOG -- What's new in the Yokohama release for Operational Technology
WEBINAR -- Discover What's New: ServiceNow Yokohama Highlights for Operational Technology Management - Mar 18 9:00 PDT
Operational Technology release notes
- Platform
Platform administration release notes
Platform capabilities release notes
Platform User Interface release notes
Video -- How does the Now Platform put AI agents to work for people? - Platform Analytics
Platform Analytics release notes - Platform Health (Link) * Requires Impact entitlement
NEW -- Proactive Code Review ** requires Impact store app
Diagnose: HealthScan | Health Assessment Accelerator | Health Assessment Dashboard
Monitor: Instance Observer
BLOG -- Best Practices for Managing ServiceNow Platform Health - Platform Security
Webinar -- Discover What's New: Yokohama Release for Platform Security & ServiceNow Vault - Mar 26 8:00AM PT (Upgrade Events)
Platform security release notes - Problem Management (Link)
- Process Mining
BLOG -- What's new for Process Mining in the Yokohama release
BLOG -- Unlock Hidden Process Insights: ServiceNow Process Mining in Yokohama
Podcast -- Making Workflows Better with Process Mining
- Public Sector Digital Services (Link)
- RaptorDB Pro
ServiceNow workloads are more responsive with up to 53% improvement in overall transaction times
RaptorDB
Data Sheet -- RaptorDB Professional
BLOG -- ServiceNow backend takes a giant leap making the platform more efficient - Introducing RaptorDB
Webinar -- RaptorDB: ServiceNow's Data Strategy for Your AI-Powered Enterprise
RaptorDB Migration Frequently Asked Questions
RaptorDB docs - Retail Operations
BLOG -- Optimize your retail operations through seamless store-HQ connectivity
Webinar -- Discover What's New: Yokohama Highlights for Retail Industry Products - Mar 19 9:00AM PT (Upgrade Events)
Retail Operations (Store App) release notes (Retail data model / Retail case type / Store support portal)
Retail Task Management Core
Exploring Retail Core - Sales Order Management
BLOG -- What’s New in the Yokahama (Q1 '25 Store) release for Sales and Order Management?
Sales and Order Management release notes
Lead Management release notes
Opportunity Management release notes
Order Management release notes
Product Catalog Management and Pricing Management release notes
Quote Management release notes
Sales Agreement Management release notes
- Security Center
Security Center
Instance Security Center
Security Best Practices
Video -- ServiceNow Security Center: Take more control of your Now Platform instance - Security Operations
Security Operations release notes
Event -- Empower the CISO's organization with ServiceNow AI and automation - Mar 26 8:00AM PT - Service Bridge (Link)
Enable providers to adopt new features and provide uninterrupted service to their consumers who have not upgraded - Service Level Management (Link)
- ServiceNow Studio
See AI Agent Studio - Software Asset Management (Link)
What's New in Yokohama Release for Software Asset Management
Forrester names ServiceNow a leader in Software Asset Management
BLOG -- Software Asset Management: On Demand
- Source to Pay Operations (Link)
- Strategic Portfolio Management
BLOG -- Turbocharge your Ai Delivery with SPM
Yokohama release Product Documentation
- Talent Development (Link)
- Technology Providers
BLOG -- What's new in the Yokohama release for Technology Providers - Telecommunications, Media, and Technology
BLOG -- What's new in the Yokohama release for Telecom
BLOG -- What's new in the Yokohama release for Strategic Portfolio Management for Telecommunications
Strategic Portfolio Management for Telecom
Now Assist for Telecommunications, Media and Technology (TMT) release notes
- UI Builder & Workspaces (Link)
- Virtual Agent
Virtual Agent release notes
- Workflow Data Fabric
Explore Workflow Data Fabric - connect to all of your data, wherever it resides, on one unified platform.
Solution Brief -- Connect, understand and act on any data to fuel human and AI powered workflows
Accelerating and automating your repetitive tasks by using Workflow Data Fabric
Workflow Data Fabric products and features - Workflow Studio
BLOG -- Yokohama takes our CSDM data model to new places… just in time for new AI capabilities
Workflow Studio & Flow Designer - Live Coding Hour
Workflow Academy Shorts - Workflow Studio
Workflow Studio docs
Workflow Studio Store App
----- Impact: AI Powered, Personalized Value Acceleration Solution -----
ServiceNow Impact and the Yokohama Release (Impact blog)
Webinar -- Unlocking the Power of ServiceNow Yokohama Release: What's New in Impact (Upgrade Events)
NEW -- Impact Store App - inspired by customer feedback this is a new way for customers to access Impact directly within your production instance. With this release, Impact integrates seamlessly with existing ServiceNow applications, delivering a smoother and more connected experience.
New -- Introducing Proactive Code Check
Impact Proactive Code Check Best Practices
Yokohama Release Notes - February 2025 -- The ServiceNow® Impact application acceleration solution designed to meet customers where they are in their unique ServiceNow digital transformation journey.  Built on the Now Platform, Impact combines expert coaching, personalized insights and recommendations, peer benchmarking, technical support, role-based training, and curated content all delivered in a personalized digital experience. Impact was enhanced and updated in the Yokohama release.
Yokohama Initiatives & Accelerators (docs) | Impact Accelerators Catalog Yokohama (docs)
- Accelerators
- Jumpstart Your Now Assist for CSM
- Jumpstart Your Now Assist in VA
- Jumpstart Your Now Assist Skill Kit
- Jumpstart Your Employee Journey Management
- Jumpstart Your Knowledge Management
- Jumpstart Your SPM - Resource Management Workspace
- Jumpstart Your Legacy Workflow Migration
- Release and Deployment Advisory for Pro-code Development
- New UX Accelerator: UX Why it Matters and How to Apply It (Advanced and Total Customers)
- Minor Updates
- Expert Connect is now Access to Expertise Initiative
Yokohama Impact Digital Experience
Impact AI Driven Recommendations
Impact Capability maps | Manage Capability maps
NEW Add on – Preventive Care available with activation. Contact your Impact Customer Support Manager for additional information.
Talk with your Impact Squad about the Jumpstart Your Upgrade Accelerator
----- Simplify Your Upgrade -----
- Yokohama Release Notes (docs)
- Learn about Yokohama Release
- Prepare Your Upgrade (docs release landing page)
- Yokohama Upgrade Planning Checklist (docs release page)
- Yokohama Upgrades and the ServiceNow Store
- Yokohama - Build your own Release Notes
- Webinar -- Champion Your Upgrade to the Now Platform Yokohama Release - Apr 23 8:00AM PT (Upgrade Events)
- Upgrade to the Yokohama Release (docs upgrade overview page)
- Upgrading from Xanadu (docs)
- Upgrading from Washington DC (docs)
- Upgrading from Vancouver (docs)
- Upgrade Center - Plan for all your upgrades on the Now Platform, and get clear oversight of the process at every step.
- Upgrade Strategy Guide & Template
- Upgrade Policy
- Webinar: Calculate the benefits of upgrading consistently | Blog
- Upgrade Planning Checklist
- Assessing Upgrade Impacts
- Upgrade Testing Guidance
- Upgrade Run Sheet Template
- Upgrade KPIs
- Webinar -- Calculate the value of upgrading consistently (older)
- Tips and Tricks for a Successful Upgrade to the Now Platform (Washington Video but relevant)
Yokohama Release Upgrade Kit (website assets)
- (website asset pdf) https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/yokoha...
- (website asset ppt) http://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/power-point/servicenow...
- A summary of exciting innovations and enhancements
- Playlists of demos and key product links
- Everything you need to know when upgrading.
Upgrade Tools
----- Yokohama Plugins-----
----- Yokohama Fixes-----
----- Yokohama Deprecation-----
----- Yokohama Additional Resources-----
https://www.servicenow.com/docs/csh?topicname=jumpstart-your-upgrade.html&version=latest
----- Events -----
If you’re in search of Knowledge, you’ve found it. Register now! http://spr.ly/61100x69Me
Yokohama Release Webinars (Upgrade Events)
How to use ATF to streamline upgrades
Set up the ServiceNow Platform and get upgrade ready
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