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The UI of the instances are different after the Clone

Armando Cardos1
Tera Guru

‎04-08-2025 06:29 AM - edited ‎04-09-2025 11:54 PM

Hi all,

 

I made a clone from the production instance to the development instance.

After the clone, the UI inside the tickets changes. Different font type; ticket header design; the "Personalized form" icon doesn't open a pop-up anymore; the tags option is on the left and the Activity(Journal) is not in boxes anymore and has plus buttons(Check the attachments).

I read this article: The UI of the instances are different after the Clone - Support and Troubleshooting but I not able to use any of the solution proposed. 

Can anyone tell me what I need to copy from the production instance, so the instance could have the same design?

Dev_instance_afterClone.png

 

prd_instance.png

 

Thanks all.

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Thomas Mueller2
Tera Contributor
In response to Thomas Mueller2

‎09-12-2025 12:56 PM

I solved it myself. sys_user_preferences was empty. OOB there should be default values for "user is empty":

/now/nav/ui/classic/params/target/sys_user_preference_list.do%3Fsysparm_query%3DuserISEMPTY%26sysparm_first_row%3D1%26sysparm_view%3D

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