UI Looks Different After Clone

[savaliya]

Hi ,

After completing a recent instance clone, I noticed that the UI looks different compared to the source instance. The cloned instance came up using Core UI by default. I updated my user preferences to switch to Next Experience, but the interface still still looks different from the source instance.

Has anyone experienced this before? Are there additional plugins or configurations that need to be aligned after a clone to match the source instance UI exactly?

Appreciate any insights or guidance. Thanks!

[Tanushree Maiti]

Hi @savaliya 

Check this 

KB0859749 :The UI of the instances are different after the Clone

Probable Cause

The [sys_properties] table is excluded during the clone .

When [sys_properties] table is added to the clone exclude list, the clone will complete but results in a target instance with incorrect configuration and UI properties.Since the UI properties is stored on sys_properties.

If it is excluded in a clone, it will default to the old UI. Due to this, the sys_properties should be preserved but not excluded.

Probable Resolution

-Perform a Roll back of the clone

[Or]

-Schedule a new clone by removing the [sys_properties] table from the exclude list.

[savaliya]

Hi @Tanushree Maiti,

In my clone profile configurations, the sys_properties table is not included in either the Exclusion list or the Preservers list.

Given that sys_properties is not configured to be excluded in my clone profile, the issue does not appear to be related to the table being omitted during the clone process.

[Tanushree Maiti]

Hi @savaliya 

Can you check it 

sys_user_preferences was empty. OOB there should be default values for "user is empty":

/now/nav/ui/classic/params/target/sys_user_preference_list.do%3Fsysparm_query%3DuserISEMPTY%26sysparm_first_row%3D1%26sysparm_view%3D

as per this post:

https://www.servicenow.com/community/upgrades-and-patching-forum/the-ui-of-the-instances-are-differe...

[savaliya]

Also for condtion where user is empty, there are records in sys_user_preferences table.