User Administration SSO / Non SSO

[hellh]

Dear Community, 

On our Prod we have SSO and on our Dev we don't - we do suncronize with MS AD to add new users to ServiceNow. 

I discovered a difference creating users and enabling them to login. 

On Prod: Under AD information you will find below we use:

On Dev we have to add // - else user can't login

Dev:

It a challenge each time we clone from Prod to Dev. 

Anyone in the Community that knows why, we need to add // to enable the user to login?

Thank you in advance   Best regards Helle Hansen

[Mark Manders]

Your screenshots look to be the same. Are you referring to both fields with // in front of them, or just the samaccountname?

Also: if you don't have SSO on DEV, why don't they login with local credentials?

[hellh]

Dear Mark, 

Login in local on DEV is not possible unless I add the two slash in front like shown on below picture   - that is the challange :-9

Sorry the 2 pictures should be these

Prod 

and DEV