ServiceNow Backup Policy
Hi, i would want to get information about: What are the current backup policies for the application data?What archival process is in place for the application data?
Forum Posts
Homepage Deprecation Tool and Platform Analytics Migration Tool
I am in the process of migrating all our Performance Analytics to Platform Analytics on a subprod of course. However, we have 100s of homepages that are still active. I understand the Homepage deprecation tool is used to identify homepages and give y...
Activity Stream : Sent emails are not being captured.
In Vancouver patch 3, the activity streams in the Agent Workspace and Service Operations workspace, the emails sent are not being visible. Where as for the same incident opened in the platform view, it shows up the emails. However, in Vancouver Patch...
estimation of family version EOL
Hi Community,I am planning for a update of my instance in 2025 and 2026.I am struggling with the EOL date of my current instance, Xanadu. Do you have any idea how ServiceNow determine the EOL time?I have seen a statement that Ideally the end of life ...
Bug repository
I've found some bugs but when disclosed ServiceNow is deflective and apathetic.The answer is always either "this is not a bug and is behaving as expected" or "Yes this is a bug, but we won't act on it. You could submit an idea". I've started submitti...
Is anyone really using 'Upgrade plan' for your upgrades? any real benefits compared to update sets?
Hello ....1. Is anyone really using 'Upgrade plan' for your upgrades? What advantages do I get if I use it compared to Update sets? 2. I heard that are some bugs/limitations even today and not many are using 'Upgrade plan'. is it true? 3. If you are ...
Landing page
Hi, We just upgraded from Vancouver to Xanadu, but the landing page is not the new one, instead its showing dashboards. Is there any system property that needs to be set?Also, under user preferences I only see "Enable Analytics" option. there is no "...
Report should show which record having attachments
I need to create a report for human resource request's Report should show which records are having attachments like excel.word,pdf filesin the human resource request table there is no attachment field to filter the recordsKindly any one help me on t...
Resolved! cmdb_ci field read only on Change Requests after upgrading to Xanadu Patch 4
We upgraded our non-production instances to Xanadu Patch 4 last month and our Change Request forms now have the cmdb_ci field read-only for Draft Change Requests. When the form loads, at first the cmdb_ci field appears as editable but it gets locked...
Forms Task (Content) Did you create a favorite for the Problem record?
Did you create a favorite for the Problem record? I did create favorites for problems. However, validate task still comes up as failed. Any suggestions?
MS teams chat is not responding after cloning /upgrade
Hi All , After the cloning the MS teams chat bot is not responding. After the clone the Client ID and Tenant ID has been cloned from production instance to stag instance ,which i have corrected and updated as well the stag instance( updated the Cli...
Agent Client Collector for Visibility (ACC-V) Patching
Greetings, When you deploy an agent as part of ACC-V on a host machine (e.g. Windows Server), how is patching of that agent handled, if needed?
onSubmit script error: TypeError: cannot read properties of null(reading 'length');
I am trying to change any field on incident form and save but i am getting this error. not sure from where this error is coming
Best practices: When to install updates?
Howdy Community,I have a best practices question related to installing updates.We are currently in the Washington DC release of ServiceNow.We chose to skip the Xanadu release; we will be moving to Yokohama shortly.When I get emails from ServiceNow fo...
PRB1769845 - Xanadu Release 4
Hi we have recently upgraded to Xanadu Release 4 and identified the same problem is still occurring although was down to be resolved. Is anyone else having the same issue and any possible solutions logged with SN as well. PRB1769845 An email report h...
