I'm facing an issue where a mandatory field popup for Work Notes appears when a user clicks the 'Close Task' button—even though they have already entered work notes.There is a UI Policy configured to make Work Notes mandatory when the task state is e...
Hi, We noticed a problem since we upgraded our instance from Xanadu to Zurich. We have an custom application for the public to access, and one page will trigger a third-party API call. Before Xanadu, we created an ACL to allow the public role to acce...
Hello community,After upgrading our instance to the Zurich release, we noticed that SLAs are not triggering automatically on the Incident table, even though all trigger conditions are still valid and unchanged.We’ve already verified:SLA Definitions a...
Currently, the Robust Transform Map (RTM) in ServiceNow provides advanced entity operations and data transformation logic but lacks certain usability features available in the standard Transform Map.Add a “Mapping Assist” button similar to standard T...
Hi all,After upgrading to the Zurich release in ServiceNow, we've encountered a strange issue on our ESC portal. The datetime picker is visible and functional when the portal is set to English, but it is completely hidden when the language is switche...
Hello, We are in our upgrade process moving to Yokohama. After upgrading to this new release, we noticed an issue where our carousel widget is now jumping to the top of the page when the buttons are pressed instead of staying at the same location. No...
Hello Community, We're a self-hosted customer currently running Xanadu on CentOS 7 and would like to upgrade to Zurich. ServiceNow recommends RHEL 8 for Zurich but, unfortunately, our RHEL 8 machines aren't available yet. If we (temporarily) disregar...
Hi Everyone, We are currently experiencing issues accessing Global scoped Step Configurations in our Test environment following the Zurich upgrade. We are not able to access all Global Step Configurations in our ATF Tests. Could anyone please help m...
Hi Team, I am working on Yokohama instance and was checking the Quick Start tests for Employee Centre. But 10 ATF tests are missing under Quick Start tests as per the Servicenow documentation.O am unable to understand the reason for the same.Could yo...
Hello,we would like to upgrade our instance to Zurich. For this purpose, we plan to first clone prod to dev. Here the crucial part is that we should not lose our development work that didn't reach prod.For this reason, we have completed our update se...
After upgrading the QA instance to Zurich upgrade, getting the below error in the landing page of servcienow{{ setEmptySearchResultMessage(); }}Not sure it might be because of "%2F" coming in the URL.
Hi Servicenow Team, I am new to Servicenow and don't know how to reach servicenow directly if any issues are their in the System so, am reaching out to community instead.We are on Xanadu upgrade and I have observed a small difference on the Label of ...
We recently upgraded our instance from Xanadu Patch 10 to Zurich Patch 3, following which our MID Server (ID: c872d00bdb225380299fe1d3ca9619d6) has been consistently failing. Upon attempting to restart, the server comes online briefly (for about a mi...
In order to have your extension request reviewed, you will need to submit the intake form. What is the link or how to get to the page to fill out the extension intake request form?