Resolved! Help with current update
We are having some issues deploying the last update. anyone else experience it?
Forum Posts
Employee Center: Positioning of MFA Popup to let info and warning message appears
I have a requirement:when we open the ESC portal, the MFA (Multi-Factor Authentication) popup appears immediately. Because of this, informational and warning messages are not visible to the user.I want to change the positioning of the MFA popup to re...
Resolved! ServiceNow Upgrade Planning – Xanadu vs. Australia
Hello,As part of our ServiceNow instance management, I would like to request guidance regarding the upcoming upgrades:Should we plan to upgrade to Xanadu by the end of 2025,or would it be more advisable to wait directly for the release of Australia?T...
Best way to go through release notes on enhancement and new features?
Hi Experts, I’m looking for best practices or a structured process for reviewing ServiceNow release notes, especially around enhancements and new features—and how to effectively plan follow-up actions (e.g., evaluating impact, training, backlog groo...
Resolved! Disable the Security Update: MFA Implementation pop up at the top of instance
After Yokohama upgrade we are getting a pop up as "Security Update: MFA ImplementationTo enhance the security of your instance, we'll enable Multi-Factor Authentication (MFA) for all users performing non-SSO login in the instance. For more informatio...
Run the ServiceNow application installer -Manual install Self-hosted
In this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0563844#mcetoc_1irbns9a83i When doing an install on a 2 node system with 4 -8 JVMs for Servicenow on each directory do I have other options for this install call l...
BCM – Difference between Legacy Assessments and Smart Assessments
Hi everyone,We are currently working with the BCM module and looking into the different Assessment Types. I noticed that there are both Legacy Assessments and Smart Assessments.My questions are:Do Smart Assessments provide all the functionalities tha...
Smart Assessment Dependency (com.sn_smart_asmt_dep) plugin is not available in app manager and unabl
Smart Assessment Dependency (com.sn_smart_asmt_dep) plugin is not available in app manager and unable to find in the instance manager request plugin module as well. please help me to get this installed as I want to add post assessment actions automa...
Unable to switch in between UI16 and Next Experience
Hi everyone, After doing the following I am now unable to switch back to the Next Experience and only have the option to switch between UI15 and UI16. I was previously on Next experience but wanted users to have the option to switch between UI16 and...
Resolved! ATF with service portals
I am trying to run a simple atf test case that opens a service portal page, it is working on my personal Pdi perfectly but on another instance it gives this error whenever I try to open any service portal page: This step failed because the client err...
Login issue to Zurich Version PDI
I can not login to Zurich version PDI, whenever I try to do it via passkey it is showing issue with Web Authentication, then if try with Authenticator app code then it is redirecting me back to login page again.
Upgrade Plan with plugins - how to identify skipped records from plugins on the Builder Instance?
Hello! I consistently use upgrade plan both for family releases as well as patching. It has been an efficient way to manage plugin updates because I install them once on the builder instance after I apply the patch, then I use upgrade plan for the ot...
Certification
i have written csa certifcation on march 1 2025 and csd on july 9 2025 when will i have write the delta exam,as my certifcations are xanadu
Update Set
Hi, I have been trying to capture my customer updates in the update set.They are not being captured as expected. I have tried with the update sets in different scopes but that doesn't seem to work.This issue can lead to discrepancies when the update ...