what is the use of replace on upgrade in update set?

Yokohama Upgrade

Hello All, After cloning and upgrading my instance in Yokohama, I can no longer see the Client Script and Server Script sections in the Widget Editor but it is visible in Default view. See below both screenshot attached. Thank You!!

How to raise a ticket to log an issue

The servicenow instance is down since the change CHG69739386  was implemented this morning at 9AM GMT. Can you please confirm what is the issue and what is the best way to raise it with Servicenow?

Zurich Upgrade from Xanadu: Specific Issues Encountered

We recently completed an upgrade from Xanadu to Zurich and haven't experienced any significant problems during our post-upgrade testing. We're interested in learning about the experiences of others who have made this transition. Our Setup:Performed a...

New Patter Extension "OMV Get HP SKU Number - Linux"

New pattern extension added in discovery of win and linux/unix - help with KB or details about this.

Issue with Copy/paste from Agent Workspace

After Xanadu Upgrade, while copying the content from list view and paste it to any file its comes with extra string -" Press and hold Shift then press Enter to edit"

All ATF failed to open catalog item page all the sudden after security upgrade KB2699920

Our ATF failed yesterday with same step when open request form from Service Portal. I have to increase the timeout to 55 to let it run. Looks like the upgrade happened at night causing this but have no clue why. Is anyone experiencing same issue?

Highlighted words in AI search after Zurich upgrade

Since the upgrade  to Zurich the AI search is no longer highlighting the words in search results that are matching the search you have made which is a new feauture connected to the upgrade. My question is: is their any way to configure so that the hi...

It takes time to request PDI

Good evening! Has anyone had trouble requesting the PDI?

why AI Search didn't auto correct typo error after instance upgraded to Xanadu

When our instance is in Vancouver, the AI Search can automatically pop out the suggestion of search result contains "email" when typing "emial" in the search bar. But after upgraded to Xanadu, no such typo handling occurs. How to make the feature Typ...

Decision Table Access Issue

Post Zurich upgrade I am seeing an error with Decision Tables when testing a flow or subflow that calls the decision table. For my scenario I have a subflow that uses a decision table. My subflow is called by a few other flows that are triggered off ...

Unable to insert line breaks in the Sidebar

We are using Microsoft Teams integration in the Sidebar to communicate with users.Sometimes we need to send long messages, and we would like to use line breaks.However, it is not possible to send messages with line breaks from the Sidebar.How can we ...