User are unable to export list of records in excel or CSV , and pdf of single record.
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07-24-2024 11:05 PM
Hi
User are not able to download the records as csv or excel.
The number of records are not exceeding the limit , 10 to 15 records.
user are not able download a singal of PDF od single record.
These comes under users daily task. no update has been done in acls
any suggestion.
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07-24-2024 11:34 PM
Hello @Gurpreet ,
Might be user that you have using has some access issues. Please try using impersonating with another users.
Refer below articles for the same issue:
https://www.servicenow.com/community/sysadmin-forum/user-with-itil-unable-to-export-all-incidents-to...
https://www.servicenow.com/community/service-management-forum/some-users-unable-to-export-excel-file...
Also, please make sure that you are using correct method to export the records. If any confusions in it please post your steps here so, i can suggest if anything wrong.
Thank you!!
Dnyaneshwaree Satpute
Tera Guru
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07-25-2024 12:21 AM
No There is no access issue , one of the user have hr basic and itil role still not able download 10 records of data .
Process we are following :
context header
>>Export>>csv
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07-25-2024 12:29 AM
What exact issue you are facing after competing the process of export? not asking to save downloaded file in file explorer or any other issue?
Thank you!!
Dnyaneshwaree Satpute
Tera Guru
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07-25-2024 02:07 AM