What are the risks of updating the Unified Navigation Menu (sys_polaris_menu_config) table?

HS7
Giga Guru

Hi

I want to hide the Workspaces menu at the top of the screen, so I want to update the Unified Navigation Menu (sys_polaris_menu_config) table,
but I get a warning that it's not recommended.
Is there a way to do this other than not updating this record?
Also, are there any risks associated with updating it?

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@HS7 

the records in that table are OOTB and hence it's recommended not to update

If you wish to hide Workspaces etc as per customer requirement then you can inform customer about this risk and proceed.

Without updating the record no other way to hide that

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 
Thank you.

Can I ask you one thing?

What happens if I update an OOTB record?
Will it be overwritten or deleted during a patch or upgrade?
Or will it be treated as a customization and the update will be skipped?

@HS7 

it will be skipped during upgrade as you updated it

Best Practices to manage skipped updates effective... 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@HS7 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader