When I export to PDF, the exported file recently started automatically opening.

egravl
Tera Contributor

When I export to PDF, the exported file recently started automatically opening (since last month).  Is there a way to control that behavior?  It also opening in Adobe reader, when my default app for PDFs on my laptop is Fox-it.  Can the app used to open PDFs be configured in ServiceNow?  Any help is appreciated.

2 REPLIES 2

Bhuvan
Mega Patron

@egravl 

 

This is not related to ServiceNow configuration, check your browser settings

Bhuvan_1-1759246556889.png

 

Bhuvan_0-1759246513060.png

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

Ankur Bawiskar
Tera Patron
Tera Patron

@egravl 

what's your actual issue here?

I think this is a browser issue as mentioned by @Bhuvan  

Please check that and share us feedback.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader