Email based MFA on Zurich

VasimShaikh · 4 weeks ago

Hi Team,

We have upgraded SNOW from the Xanadu to the Zurich version. We want to enable only "Email based MFA by default" for accessing the instance. However, I noticed that the email-based MFA option is not available in the user profile. We need to set this up. Could you please assist with the configuration?

Regards,

Vasim Shaikh

Dr Atul G- LNG · 4 weeks ago

Hi @VasimShaikh

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/integrate/authentication/concep...

MFA with Email is activated with the Integration - Multifactor Authentication (com.snc.integration.multifactor.authentication) plugin by default. You need to configure the policy inputs and conditions.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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VasimShaikh · 3 weeks ago

Hi @Dr Atul G- LNG ,

Thanks for the response.

Can we use below KB also to implement email based MFA ?

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/integrate/authentication/task/t...

Regards,

Vasim Shaikh

Dr Atul G- LNG · 3 weeks ago

This will just enable MFA for a user, mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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