which is correct?

onlineworkw
Tera Contributor

‎12-13-2024 02:58 AM

Which ServiceNow module is used for tracking and managing the resolution of issues that impact the delivery of services?

  1. Problem Management
  2. Change Management
  3. Incident Management
  4. Knowledge Management
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5 REPLIES 5

Simon Christens
Kilo Sage

‎12-13-2024 03:02 AM

Incident Management

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-13-2024 03:02 AM

Incident Management. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Abhishek_Thakur
Mega Sage

‎12-13-2024 03:12 AM

Hello @onlineworkw ,

The correct answer is: -"

  1. Incident Management

Please mark my answer as accepted solution and give thumbs up, if it helps you.

 

Regards,

Abhishek Thakur

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Nikhil Bajaj9
Tera Sage

‎12-13-2024 04:17 AM

Hi @onlineworkw ,

 

The Correct Answer is  - Incident Management as it is the place where all incidents (Issues) are resolved and tracked.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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