Worknotes does not display URLs as hyperlinks

[Avinash72]

Hi All,

The Worknotes in the incident is not displaying the Hyperlinks.

The KB should be Clickable and once clicked it should open it in a new tab.

[Sarthak Kashyap]

Hi @Avinash72 ,

I tried your problem in my PDI and it is working fine for me plaese check below code

var gr = new GlideRecord('incident');
gr.get('d71b3b41c0a8016700a8ef040791e72a');
var url = '[code]<a href="' + gs.getProperty('glide.servlet.uri') + '/'+gr.getTableName() + '.do?sys_id=' + gr.sys_id + '" target="_blank">' + 'My Record' + '</a>[/code]';

gr.work_notes= url;
gr.update();

Result 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Sarthak Kashyap]

Hi @Avinash72 ,

Did my answer help you to resolve your query? 

If yes, then please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Ankur Bawiskar]

@Avinash72 

that's not how journal entries render HTML.

If you wish to show HTML links then you need to wrap the HTML within [code][/code] tag

Then System considers it as HTML and will render it as link

how is the value getting populated? share the script

How to create a working links in the comments or worknotes in the activity stream. 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏