Worknotes does not display URLs as hyperlinks

[Avinash72]

Hi All,

The Worknotes in the incident is not displaying the Hyperlinks.

The KB should be Clickable and once clicked it should open it in a new tab.

[Ankur Bawiskar]

@Avinash72 

what's the outcome? URL is not coming?

share screenshots.

[Avinash72]

Only KB should be displayed that too in blue colour, which is clickable(hyperlink)

[Shivam31]

You can manually add a hyperlink directly into the work notes field of any record. 

1. Navigate to a record that contains a Work notes journal field, such as an incident or a problem.
2. In the Work notes field, enter your HTML anchor tag wrapped in [code] tags, using the following format:
   [code]<a href="YOUR_URL_HERE">Clickable Text Here</a>[/code]
3. Replace YOUR_URL_HERE with the full URL and Clickable Text Here with the text you want the users to see and click on.
4. Click Save to update the record. 

[Renat Akhmedov]

Hi Avinash72, here is the way to fix it,

1. Go to System Properties - System and search for "glide.ui.journal.use_html". Set it to true and save.

2. On the incident form (or the task form), open the Work Notes journal field and enter your HTML link inside [code]…[/code] tags, for example:

[code]<a href="https://learning.servicenow.com/now/lxp/home" target="_blank">Open Learning ServiceNow</a>[/code]

Save the record and view the entry in the activity stream. The hyperlink should now render and be clickable.

Hope it will help, please also mark this answer as helpful if it really helped you in some way. 

Best regards,
Renat Akhmedov

[Avinash72]

Hi Renat,

i copied the code and pasted in worknotes  as you mentioned,before i make the system property as true, then also it is giving hyperlink.