Zurich upgrade- AskHR Portal under My active items - Walk-up visits items available

[Soma Nadarajah]

Launch - https://<instance>.service-now.com/esc

Under My active items

Walk-up visits items appears only Zurich upgrade instance

[Dr Atul G- LNG]

Hi @Soma Nadarajah 

Try repairing the ESC portal and Walk-Up plugin, and make sure you have at least one Walk-Up preview available.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2189604

[Tanushree Maiti · Accepted solution]

Hi @Soma Nadarajah 

First try again in incognito window/private browser just to check if it is related cache issue.

If not solved ,

Repair plugin -> "Employee Center" (sn_ex_sp) plugin

and TRY

[Soma Nadarajah]

This solution works for one environment but not worked for other env

sn_ex_sp_activity_configuration_list table need to deactivate "Walk-up visits"