Zurich upgrade- AskHR Portal under My active items - Walk-up visits items available

Soma Nadarajah · 3 weeks ago

Launch - https://<instance>.service-now.com/esc

Under My active items

Walk-up visits items appears only Zurich upgrade instance

Tanushree Maiti · 3 weeks ago

Hi @Soma Nadarajah

First try again in incognito window/private browser just to check if it is related cache issue.

If not solved ,

Repair plugin -> "Employee Center" (sn_ex_sp) plugin

and TRY

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @Soma Nadarajah

Try repairing the ESC portal and Walk-Up plugin, and make sure you have at least one Walk-Up preview available.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2189604

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Tanushree Maiti · 3 weeks ago

Hi @Soma Nadarajah

First try again in incognito window/private browser just to check if it is related cache issue.

If not solved ,

Repair plugin -> "Employee Center" (sn_ex_sp) plugin

and TRY

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Soma Nadarajah · 2 weeks ago

This solution works for one environment but not worked for other env

sn_ex_sp_activity_configuration_list table need to deactivate "Walk-up visits"