Hi EDU Community,
My name is Frank Parelli, and I’m an SC at ServiceNow. I hope everyone is doing well!
I’m excited to share that I’ll be hosting a 2-hour lab this Thursday, November 21st, at 1 PM EST. The session will begin with a 15-minute presentation on Now Assist, followed by a hands-on portion with the platform.
During the hands-on session, we’ll cover...
- User Experience: Exploring Now Assist for AI Search and how the Virtual Agent supports employee engagement.
- Agent Experience: Using Chat Summarization, Incident Summarization, Incident Resolution, and Knowledge Article Generation to boost productivity.
- Admin Experience (time permitting): Now Assist for Creator, where we’ll see how to transform text into workflows, code, playbooks, and catalogs to accelerate development.
I’d love for you to join us! If you’re able to make it, please send me an email to frank.parelli@servicenow.com, and I’ll send over the calendar invite.
Thanks,
Frank
