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Hi all, I was wondering how other institutions are handling calls to their helpdesk. Currently, we are putting all our calls, emails, walk-ins, etc. as Incidents but we want to triage this better if there's a better way to do it. We're running the Va...
Does anyone have any recommended learning material for someone new to ServiceNow?
Hi Everyone! I currently work in HE admissions/strategic enrollment, and have been working towards transitioning careers/roles. I obtained my CSA this May, and would love to meet with others who have experience in SN and HE. Are there plans for a fut...
Good Afternoon- We currently own HAM and we are looking to see an actually implemented demo of it from someone working in Higher Education. Our SNOW resource did provide something but we feel like it was too canned and did not make us understand th...
