Hi all,   I was wondering how other institutions are handling calls to their helpdesk. Currently, we are putting all our calls, emails, walk-ins, etc. as Incidents but we want to triage this better if there's a better way to do it. We're running the Vancouver release at the moment. ... View more

Does anyone have any recommended learning material for someone new to ServiceNow? ... View more

Hi Everyone!   I currently work in HE admissions/strategic enrollment, and have been working towards transitioning careers/roles. I obtained my CSA this May, and would love to meet with others who have experience in SN and HE. Are there plans for a future event within the group? Thanks! ... View more

Good Afternoon-    We currently own HAM and we are looking to see an actually implemented demo of it from someone working in Higher Education.  Our SNOW resource did provide something but we feel like it was too canned and did not make us understand the possibilities.    Please let me know. ... View more

Hello US and Canada SNUG Members! You are invited to connect with your ServiceNow ® team, SNUG Leaders, and other SNUG members for this very special virtual holiday SNUG. Join us as we say goodbye to 2021 and ring in the holiday season! Don’t miss the chance to attend this special virtual holiday SNUG hosted by SNUG Program leader Tracy O’Brien and ServiceNow’s very own Chuck Tomasi. We have an incredible agenda planned with panel discussions and customer speakers. We are bringing on the fun with two spectacular entertainment acts! We have special performances by Grace Good who will do an incredible cirque act for us. She has toured internationally with Cirque Dreams and appeared nationally on multiple TV networks.  We also have a performance by multi-award winning performer Wayne Hoffman. He is recognized as one of the top mentalists in the world. He has toured the world with his stage show “Mind Candy” and has appeared on countless television shows and specials including America’s Got Talent. Following the SNUG, attendees will be provided with a link to the Holiday SNUG Redemption online store to order a holiday gift from us! Please take some time out of your schedule to join us for this fun and engaging virtual SNUG!  We hope you’ll join us! Register now for this virtual event! Hope to see you there!   Thanks, Tracy O'Brien Global Program Manager -ServiceNow® ... View more