Hello @nimita
There is no one-size-fits-all solution for every customer. Each organization has its unique culture, language, and mental models for how users associate their needs with taxonomy titles. With Employee Center, the new out-of-the-box taxonomy (which you can view on Now Create) is based on extensive research by our own UX Research & Insights team across multiple customers and industries.
It is a well-researched recommendation, but still may not be right for your organization.
Since you have a taxonomy in place today, you may want to get feedback on the current taxonomy to inform any decisions you might make. A tree test or usability study can provide great insights into your decision-making. I'd consider conducting either with both recent hires and experienced colleagues to make sure the taxonomy works for both.
Another approach is to use card sorting to see how your users would organize the content themselves, given an unstructured pile of content (catalog items and KB articles). if you conduct an "open card sort" you can even see what they would label the groups.
In general, though, using plain language, avoiding acronyms and jargon, and not letting org charts or politics drive the taxonomy will result in better information scent for your users. Our UX Leading Practices course on Now Learning will have additional insights that may help.
Best of luck.
