There are several key steps required for creating optimal mobile experiences. While ServiceNow offers many "out-of-the-box" solutions to get started, there are also some key principles to consider.
1.Think critically about your users
2. Leverage unique device strengths
This practice is closely tied to better understanding user behaviors - why are your users leveraging mobile devices? Are there offline capabilities, location services, or camera functionalities that they would find useful to their jobs? Leveraging mobile strengths in conjunction with an end user's job function can help contribute to the most intuitive experiences.
3.Maintaining focus and adapting
There are several key principles that can be used to ensure that your user interface is organized in an intuitively. Some of these include:
- Simplifying your navigation
- Prioritizing key content
- Keeping content consistent
- Preparing for various environments
Overall, you want to maintain your end user's focus for short sessions, adapt to their needs in various environments, and help them get their work done anywhere.
4. Activities
As you think through these various principles, there are a couple of activities you can work through to help you come up with the ideal experience. Included are templates for:
- Use case activity
- Mobile sketching
- Persona Cards
- Links to our Mobile Figma Library and Mobile Horizon Page
Use the attached artifacts as well as our mobile design resources to help create exceptional mobile solutions! We can't wait to see what you come up with!
Here are some other great mobile resources to help you get started:
- Getting started with Mobile Apps (Customer Success Center)
- Building Mobile Apps with ServiceNow
