As you probably know, Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. It’s all about unlocking productivity and creating great experiences on the Now Pl...
Why AI Data Readiness matters Investments in AI development are increasing rapidly, and the pressure is on to ensure AI solutions demonstrate real value. Research with customers engaging in AI develop...
There are several key steps required for creating optimal mobile experiences. While ServiceNow offers many "out-of-the-box" solutions to get started, there are also some key principles to consider. 1....
Why This Workshop? You don’t have to be a designer to build powerful, elegant, and user-friendly experiences on ServiceNow. Whether you're a product manager, developer, content strategist, or architec...
Prompting can sometimes be.....frustrating? It's too vague, too verbose or just not what you meant. While building an AI capability (A skill) prompting can change the outputs you receive. Writing prom...
Why Accessibility Matters Accessibility impacts real people. And when we design with accessibility in mind, we’re not just making products more usable—we’re making them more human and real. Right now,...
Welcome! This is a recap of the hands-on workshop, led by Jeanette Fuccella and Josh Levie, where we explored how to create and apply experience maps. We’ll walk through what experience maps are, when...
Want to enhance the usability of your ServiceNow apps, workflows, and playbook creations, but don't know where to start? In the UX Lab: Research Essentials to Ensure User-Friendly Solutions, we provid...
Imagine you're handed the reins of a wild horse — untamed, immensely powerful, and brimming with potential. You wouldn’t gallop into a race immediately. First, you'd test its limits. You’d take it thr...
At this year’s Knowledge event in Vegas, George Hinchliffe and I were able to host a session about building better workspace experiences. Creating a great workspace is a lot like baking a cake: it can...
When my colleague Hayley Mortin and I set out to create this presentation on Agentic AI, we had one goal in mind: cut through the technical jargon and give people a practical framework they can actual...
Welcome! This article recaps the key insights from our Knowledge 25 session, "Data-Informed Design: How to make decisions while understanding your users." We'll explore (Giu Vicente and Thais Lorenzin...
With Agentic AI, we have a unique opportunity to create a self-optimizing ecosystem of content and outcomes. Through ServiceNow's AI Platform, we’re reimagining how enterprise content interacts with A...
Are your current workflows efficient? Do you know where your workflows can most benefit from AI and automation? Did you know that even small differences in task efficiency - the amount of time it take...
As you probably know, Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. It’s all about unlocking productivity and creating great experiences on the Now Pl...
Do you work with branding requirements while developing ServiceNow experiences? If so, we would love to hear about your experiences with theme builder and design systems! Fill out this 10 minute surve...
With the Now Platform® Xanadu release, we make progress on our AI roadmap to help organizations be more productive, personalized, and valuable. You can learn more about the Xanadu release in the relea...
Earlier this month, ServiceNow announced the Now Platform® Xanadu release, focused on providing actionable AI across the enterprise. With this release, we make progress on our AI roadmap to help organ...
After 2 months of work synthesizing all the contestant information from the Best Employee Portal Contest, we are excited to release the Best Employee Portal Summer Report! In this report we distill so...
Hello friends! For those who may have missed sessions at the User Experience Academy at Knowledge 24 (and those who weren't able to attend), we have uploaded our session recordings to the Knowledge we...
Hello User Experience Special Interest Group,Where can i find the new improvements/enhancements on UI/UX for Washington DC release. Do we have any separate link for UI updates specific to the new rele...
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K25 Session: Fueling AI - Unlocking Content and Da...
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Share your expertise: ServiceNow Experiences and B...
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Re: Frequently Asked Questions (FAQ)
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Leading practices to drive deflection with Generat...
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Knowledge24 User Experience Academy: Continue your...
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SES2998 - How to deliver great accessible ServiceN...
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SES3003 - Words that work: How better UI text help...
