User Experience SIG

Featured Knowledge 25: User Experience Studio

As you probably know, Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. It’s all about unlocking productivity and creating great experiences on the Now Pl...

Knowledge 26: User Experience Destination Success

Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. This year, we’re bringing a focused set of UX sessions to help you build smarter, more human-centered ex...

Prepare your data for AI: A Practical Framework for Readiness

Why AI Data Readiness matters Investments in AI development are increasing rapidly, and the pressure is on to ensure AI solutions demonstrate real value. Research with customers engaging in AI develop...

UX: Crafting Innovation: A Hands-On Workshop for Designing Mobile Experiences

There are several key steps required for creating optimal mobile experiences. While ServiceNow offers many "out-of-the-box" solutions to get started, there are also some key principles to consider. 1....

K25 Lab: Configuring with Horizon & Figma - A Beginner’s Guide

Why This Workshop? You don’t have to be a designer to build powerful, elegant, and user-friendly experiences on ServiceNow. Whether you're a product manager, developer, content strategist, or architec...

Prompt Smarter, Not Harder : Frameworks for writing better AI prompts

Prompting can sometimes be.....frustrating? It's too vague, too verbose or just not what you meant. While building an AI capability (A skill) prompting can change the outputs you receive. Writing prom...

K25 Session: Designing Without Barriers – The Power of Inclusive & Accessible Design

Why Accessibility Matters Accessibility impacts real people. And when we design with accessibility in mind, we’re not just making products more usable—we’re making them more human and real. Right now,...

Experience Mapping for Non-UXers – GenAI Edition [ Knowledge 25 Recap: SES3343 ]

Welcome! This is a recap of the hands-on workshop, led by Jeanette Fuccella and Josh Levie, where we explored how to create and apply experience maps. We’ll walk through what experience maps are, when...

UX Lab: Research essentials to ensure user-friendly solutions

Want to enhance the usability of your ServiceNow apps, workflows, and playbook creations, but don't know where to start? In the UX Lab: Research Essentials to Ensure User-Friendly Solutions, we provid...

Taming the blackbox - Crafting Agentic Evaluations [SESS3340 - K25]

Imagine you're handed the reins of a wild horse — untamed, immensely powerful, and brimming with potential. You wouldn’t gallop into a race immediately. First, you'd test its limits. You’d take it thr...

Knowledge 2025 session recap: Crafting great workspace experiences

At this year’s Knowledge event in Vegas, George Hinchliffe and I were able to host a session about building better workspace experiences. Creating a great workspace is a lot like baking a cake: it can...

Putting AI Agents to Work: A Framework for Designing AI Agent Personas

When my colleague Hayley Mortin and I set out to create this presentation on Agentic AI, we had one goal in mind: cut through the technical jargon and give people a practical framework they can actual...

Designing with Data - Understanding your users to drive impact [ Knowledge 25 Recap ]

Welcome! This article recaps the key insights from our Knowledge 25 session, "Data-Informed Design: How to make decisions while understanding your users." We'll explore (Giu Vicente and Thais Lorenzin...

K25 Session: Fueling AI - Unlocking Content and Data to Supercharge Your Knowledge Base

With Agentic AI, we have a unique opportunity to create a self-optimizing ecosystem of content and outcomes. Through ServiceNow's AI Platform, we’re reimagining how enterprise content interacts with A...

K25 Session: Click the Habit - Minimize clicks and scrolls to create more efficient workflows

Are your current workflows efficient? Do you know where your workflows can most benefit from AI and automation? Did you know that even small differences in task efficiency - the amount of time it take...

Knowledge 25: User Experience Studio

As you probably know, Knowledge is where the ServiceNow community comes together to learn, connect, and get inspired. It’s all about unlocking productivity and creating great experiences on the Now Pl...

Share your expertise: ServiceNow Experiences and Branding

Do you work with branding requirements while developing ServiceNow experiences? If so, we would love to hear about your experiences with theme builder and design systems! Fill out this 10 minute surve...

Figma updates: Xanadu release

With the Now Platform® Xanadu release, we make progress on our AI roadmap to help organizations be more productive, personalized, and valuable. You can learn more about the Xanadu release in the relea...

Family Updates: How the Xanadu Release helps you transform your UX. Now with AI.

Earlier this month, ServiceNow announced the Now Platform® Xanadu release, focused on providing actionable AI across the enterprise. With this release, we make progress on our AI roadmap to help organ...

Now available! Detailed summer report for the Best Employee Portal Contest

After 2 months of work synthesizing all the contestant information from the Best Employee Portal Contest, we are excited to release the Best Employee Portal Summer Report! In this report we distill so...

K24: User Experience Academy recordings live!

Hello friends! For those who may have missed sessions at the User Experience Academy at Knowledge 24 (and those who weren't able to attend), we have uploaded our session recordings to the Knowledge we...

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Featured Knowledge 25: User Experience Studio