Delivering a Great Self Service Experience - Knowledge 2023 (UX Lab)

[Emil Alex]

Thank you to all of you who attended the "Delivering a Great Self Service Experience" lab session during Knowledge 2023  which was aimed at enabling you to support your employees or customers in resolving problems independently. We showcased key strategies and user experience methods that can help you prioritize user-centric decision-making and ensure the success of self-service tasks. Here is some additional information that showcases leading practices to help you on your implementation journey.
We have included frameworks to help prioritize pain points and challenges associated with key use cases and highlighted UX principles that can help you improve your self-service experience.

From the Experts: UX Leading Practices - Self-service

Self-Service Analytics

Success Playbook: Improve self-service with ServiceNow 

We'd also love to continue our conversation with you about product UX! 

To share your product experiences with the ServiceNow Insights team and help improve how they work, sign up to be a Product Lab member.