The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new. On the Figma community, the Yokohama release include...
Our annual Accessibility Survey is open! We would love your feedback on recent ServiceNow experiences from individuals who are involved in accessibility within their company in any capacity and/or identify with one or more disabilities. Please fe...
The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new. On the Figma community, the Yokohama release include...
In an era characterized by rapid technological advancements, the ability to design smarter AI experiences has become a cornerstone of innovation and progress. Leveraging methods like rapid prototyping and iterative testing allows teams to explore unk...
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. Instru...
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices: Organizing Content If you want to learn the practices that help you organize content effectively, enroll in the course. Tree testing is ...
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. Introd...
When you are looking at an existing business process that you want to digitize (e.g. the existing process is mostly offline) or migrate (move off an existing solution to ServiceNow), success comes from learning about the current state, the needs and ...
As experience professionals begin working on ServiceNow related projects, it is important to develop a foundational understanding of all the Now Platform has to offer. We recommend you review the learning recommendations below to gain an understandin...
Our annual Accessibility Survey is open! We would love your feedback on recent ServiceNow experiences from individuals who are involved in accessibility within their company in any capacity and/or identify with one or more disabilities. Please fe...
The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. In the...
Background ServiceNow's product design organization – known as the Experience Team (EX) – uses Figma as the primary design tool to create wireframes and prototypes of the screens that become our products with each release. To support the 500+ desi...
Introduction If your organization is planning a migration to ServiceNow’s Employee Center/ Employee Center Pro, follow these steps to ensure a successful transition. The timeline of your migration depends on several factors, including level of intend...
This documentation will walk through locating the Employee Center Figma files on the ServiceNow community site, download and set up of the files and how to modify the file components. Checklist before you Get Started Install Figma for Desktop (r...
Modify ServiceNow’s Employee Center Out-of-the-box Icons Employee Center comes with some icons out-of-the-box, but they might not meet your organization's branding needs. When it comes to modifying or replacing the icons on the Employee Center out-o...
Objective To provide leading practices and guidance around when and why to use the different notification methods within Employee Center Pro. Content Experience Widget (CEW) – Home page banner Guidance Target the homepage CEW when every visito...
Introduction Most requestor experiences on ServiceNow are built on top of the Service Portal framework. This framework brings together AngularJS and Bootstrap to provide an extensible, responsive user experience. Many customers of ServiceNow choose ...
Hello User Experience Community! We've created this document to answer Frequently Asked Questions (FAQs) that you might have. Please feel free to comment; we'll update this post as a living doc. What is the purpose of the User Experience Special ...
Hello All! On behalf of the diverse group of ServiceNow User Experience Professionals (we come from many departments across the company), WELCOME! This is a place for discussion, questions, guidance and resources to help you deliver great expe...
Overview User personas are a fictional representation of a user your solution might serve. A solution may have one or more personas based on the audience it solves a problem for. Each persona is documented in a way that represents the goals and cha...
Have you been tasked with improving the user experience of your ServiceNow portal? If so, you're in the right place! As you begin your portal improvement journey, it’s important to continuously prioritize the needs of your users throughout requirem...
I had the incredible opportunity to lead a workshop on harnessing UX methods within Now Create to develop top-notch ServiceNow solutions. What's the main takeaway? Investing in user experience (UX) is super important if you're aiming for better outco...
