we have OOB skills which triggered and shown in   fields , emails , chat conversations and on forms as cards (fixed and embedded) , but coming to custom skills we have limited trigger options like ui action , now assist panel .... is there any possib...

 AICT -  control tower    Artificial Intelligence Control Tower (AICT) is a unified platform that manages, monitors, and optimizes AI technologies for a specific organization. It acts as a central dashboard that connects all AI systems to reduce reso...

Use Case and Requirements    This implementation shows how ServiceNow can automatically generate knowledge articles from resolved conversations, helping users solve common issues without requiring agent assistance.     When the solution is first prov...

case :     imagine a person needs to solve the incident ticket, but he is new to work or sometimes we get stuck on solving tickets because maybe no timely guidance, increases time to solving ticket, automatically average resolution time of the incide...

This is something I implemented as a try‑out to change the states of a Change Request record using Virtual Agent. While working on this, I observed a few important policies and behaviors related to Change Request state transitions:State transitions c...