Hi,I need to implement the CSM Now Assist skill for the ‘Email Recommendation’. What configuration options are available? Which inputs should I use to maximise the skill’s effectiveness? What steps should I follow to get the most out of the recommend...
ServiceNow has released the entire platform documentation for AI systems. What is the use of it? this is what people say "One of the biggest hurdles when using AI to help develop on the ServiceNow platform is that AI often rely on outdated training d...
We have nearly 1000+ AI systems, models, and prompts in ServiceNow. Following the latest ServiceNow update, all AI-related assets will be managed within AICT. Currently, all records are under review, and usage is restricted until they are approved by...
While running automated testing for the Agentic Workflow to assess the quality of a Change Request, the result is shown as “Do Not Deploy.”For the metrics:Tool Calling Correctness is rated as Excellent with a score of 100%Tool Choice Accuracy is rate...
Hi Community,I am currently exploring the AI Specialist functionality in my ServiceNow PDI and trying to configure it properly.However, I could not find any official documentation clearly mentioning all the required plugins, dependencies, application...
Hi All,1)I am learning Ai agents , as a part of learning i am creating a POC where i need the AI agent to retrieve the field value of a incident and pass to another agent, how can i do this?I tried scripting but i am getting the error message that "T...
When i changed scope to CD NLU , then New Intent button got disabled. If i switch scope to Global then new intent button got enabled , but not able to create, getting below error. Then How to create new IntentSome features may not be available becaus...
My customer ( an ITSM customer) has purchased 100 Pro Plus licenses but what does this actually mean? Does that means that the client will have 100 users who can use Now Assist for ITSM ? Also is there a restriction on how many assists can each use...
Hello Community,I have a query regarding the Now Assist Flow Generation skill in ServiceNow.Suppose I provide a prompt to generate a Flow Designer flow for a Service Catalog item. The flow itself gets created successfully, but the data pills are not ...
Can we have 'Q&A Genius results' for Virtual agent? Is there any configuration for that?
Hello, We are using Now Assist with a BYOK setup, where we initially deployed 2 OpenAI models:- gpt_small- gpt_largeThis works fine when we test our Virtual Agent with Now Assist.How do we know however whether Now Assist is using either the gpt_small...
Really interested in the conversations happening around Agentic AI and its potential across ServiceNow.From an early-stage perspective in the Employee Workflow space, there’s a lot of opportunity in enabling non-developers to build and orchestrate AI...
Triage refers to the assignment of priority levels to tasks or individuals to determine the most effective order in which to deal with them.But the below 2 OOTB Triage casesCSM - Triage cases ITSM - Triage and categorize ITSM incidents Just talks abo...
Hello NowAssist ninjas! We have enabled NowAssist for ITSM, but the summarization for sidebar discussions doesn't work correctly. There's this error message:Chat summaries won't appear until your IT administrator completes all the required steps invo...
We are evaluating the KB Now Assist skills and seeing that we are getting odd recommendations especially when it comes to article titles. It seems like every KB article has the same recommendation for title: "Economic Benefits and Job Creation in th...