AI Agent testing, stuck without output. Agent is not working either.
Any ideas? all plug-ins are up to date and instance is on the latest patch of Yoko
Forum Posts
How to brand "Enhanced Chat" Display experience in virtual agent
We recently moved to Yokoyama and like to use "Enhanced Chat" display experience in our virtual agent, However, we're encountering some challenges when it comes to branding the Enhanced Chat window to align with our organization's specific branding g...
'ITSM incident resolution investigation AI agent' to populate comment without updating
Hi:The 'ITSM incident resolution investigation AI agent' has a script:'Add a resolution plan to incident's additional comments' that updates the comment on the incident with the resolution plan. We want it to just populate the comment field without u...
How to Edit a custom skill after saving its prompt.
I was trying creating a custom skill from now assist skill kit. Once i have saved the prompt its not letting me allow to edit and its just skill is showing in draft state. Could you please let me know how to edit it?
Resolved! Embedding Now Assist in VA on External Webiste
Is anyone that's using Now Assist in VA been able to add the agent to external websites?I've followed the process on Configuring the portable Virtual Agent chat widget with success, but this seems to only apply to the legacy Virtual Agent, not the No...
Restrict Now Assist AI Search results to specific users
I am preparing to trial Now Assist in AI Search on our Employee Center for a limited group of users. I have enabled Now Assist Multi-Content Response under Now Assist in AI Search and it works well. However, I'm looking for a way to restrict who can ...
Need to use Azure Open AI in skill kit LLM to choose
I tried adding the azure open ai credentials in the connection and credentials, still when i choose the Azure open AI llm in the skill kit for the prompt i get a error message. Can anyone help me with a step to step guidance.Regards Kaustubh Dubey
Real-time Monitoring of Now Assist Consumption
Hi team, if there is any method for them to montior the assist consumption real-time? I check the docs :https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7cf704399327a610a3ecfdb86cba1052 and found that Now Assist usage data is refres...
Resolved! Seeking Advice on Configuring Now Assist to Display Current Outage Information
Good morning everyone,I am currently working on configuring Now Assist to use information about current outages as a data source. The goal is to ensure that users can be directly informed about ongoing outages when they ask related questions.However,...
Resolved! Simple flow with permissions issues
Hi, Literally 24 hours experience with SNOW so Im sorry if this is stupid but ive been up all night and day on this. I have tried using AI agents, I have read documentation, I spent all night last night watching you tube videos on service now and bas...
Now Assist Analytics - Top 5 Queries missing
under Search analyzer; Top Queries KPI's is not showing up
Resolved! Default model provider list coming empty in now assist admin
Hi Community,I'm in the process of setting up Now Assist in my instance non-prod instance and I've run into an issue with configuring the model providers.What I'm trying to do:I am navigating to Now Assist > Settings > Manage model providers to selec...
Now Assist Use cases for Incidents for IT support
Hey everyone, my team and I working are trying to figure out uses cases that we can implement on Now Assist AI agent and was wondering if anyone could give us some ideas on things that worked for them and didnt. Thanks, Kishan Patel
Enabling Now Assist Sparkle icon on the Propose Solution modal.
Dear ServiceNow Community, I am seeking assistance with enabling the Now Assist Sparkle icon on the Propose Solution modal, specifically within the Resolution Notes field. Currently, this functionality is accessible on the Native form, and I would li...
NOW Assist - Non English user with KB in English
I have the Now Assist Panel - Platform working with the correct KBs. Also NOW assist config is enabled for core languages including Spanish. However running into an with the non-English users if the KB article is in English only -If the user lang is ...
