Forum Posts
Resolved! Clonned OOTB Case Summarization Skill not working
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
Agentic AI & Virtual Agent
How to add Agents (Agentic AI & Virtual Agent) in a Workspace
Resolved! running AI Agents in parallel
Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.
Build with Now Assist with flow designer not working
I have the admin access in my instance, when I intend to create a flow with Now Assist, I am unable to create one. Also, when I'm in the Now Assist Admin > Now Assist Skills > Employee > Creator > Flow Reommendations - I can see a warning "The skill ...
Task auto-populating with email template: Can't find how to update/duplicate it
Hi All,I'm trying to duplicate a form setup that our SNOW vendor setup for us, and I can't for the life of me find where it's done. We've got a Request form where, when it's submitted, the workflow creates a task saying "Email <department> with <info...
Update Set Behavior After Installing Now Assist Creator and ITSM Plugin
I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.However, when I attempt to mark my update set as Complete, I receive the following message:"This update set contains the following app install(s): Continue changing st...
How to use Skill Outputs inside a Custom Skill Kit prompt in Now Assist
I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...
Analyze Task Trends/ Analyze Incident Trends Agentic Workflow
Hi,I would like to understand what type of incident data or inputs are required to successfully analyze incident trends. Currently, whenever I attempt to analyze an incident, I receive the response: "I couldn't analyze as I didn't have the required r...
Resolved! How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE
I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...
Unable to Enable "Include Email" Option in Resolution Notes Generation Skill
There’s an "Include email" checkbox in the View Input section of the Resolution Notes Generation skill in now assist for hrsd.We’re trying to check it, but we can’t update the skill because it can’t be copied.Has anyone run into this issue? Any ideas...
Resolved! How to customise the attachment encryption popup modal
When I add attachments to a catalog item, a popup appears with two buttons: **'Upload without encrypting'** and **'Upload and encrypt'**. I need to remove the **'Upload without encrypting'** option from this popup. Is this popup a widget? If so, coul...
Resolved! Connects Agents with UI builder
I created one Agents and , I want to add this Agents on UI builder navigation is it possible, If its possible help me on this task.
Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?
Hi everyone, I have a question regarding the cancellation flow in ServiceNow. If a Requested Item (RITM) is moved to the Cancelled state:a) Will the associated approval and catalog tasks automatically get cancelled?b) will the parent Request also get...
virtual agent configuration
as i new to Servicenow, i need virtual agent customization step by step
