Hi, We've been trying to integrate ServiceNow into teams.What we have been trying to do is escalate a session with M365 Copilot inside teams to a ServiceNow live agent. We have tried 2 approaches as of now. 1. API calls to the interaction table: Th...
Hi All, I am triyng to create custom application with scope option in servcie now studio facing issue, Kindly check the screenshot tell the issue on this.
I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...
We are attempting to set up NowAssist for our portal, using an LLM AI Agent (Ava StarIQ). I have modified the oob Topic for Connecting to a live agent to include a question for the user to answer. This will route them to the correct queue. It was ...
We have disabled Azure open Ai from setting of Now Assist admin and enabled Now LLM from manage LLM settings .However we found that under the log list "sn_ais_assist_qna_log" we are still able to see the provider as Azure open Ai chat.Please help me...
I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith 
While giving a name of the app I don't see the scope name. Error message is-Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: Missing paramet...
Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....
We have a requirement where, upon searching for any catalog item using the Now Assist Virtual Agent, the link generated in the VA chat points to id=va_sc_cat_item instead of the expected id=sc_cat_item.For example, the link currently appears as:http...
In Now Assist AI Search, when searching "Servicenow group membership", AI Search results appear but no Genius Result is generated. Expected Result:Along with AI Search results, a Genius Result should be generated that summarizes or directly suggests ...
I want to ask the community about a simple approval flow and need help structuring the question. I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides em...
I know I'm posting to the incorrect board, but there was no choice for the topic I have an issue with... I have an employee who had her Now Learning account under our company's partner account and she was designated a 'partner user'. I could see all ...
Now assist for CMDB helps the CMDB administrator to reduce the manual efforts, eliminate duplicate CI and improve data quality. ServiceNow is focusing on 4 major areas where this technology can be beneficial Recommend - Now assist can provide the r...
can someone help me with a functional service portal link?
Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...
