Need course link
Hi All, Kindly help me to get the link for the course ServiceNow Application Specialist - Performance Analytics Certification so i can complete the course and get the certification voucher.
Forum Posts
Resolved! AI Agent Studio is not showing up in the modules.
"This text was entered in Japanese and translated into English by AI"Hello everyone,I'm having trouble because AI Agent Studio isn't showing up in the modules, and therefore I can't use it.I am using a demo instance from a partner company.The upgrade...
"AisDisableSearchSignalEvent undefined, maybe missing global qualifier" error
Hello Community, When the RITM is changed from active to inactive, there is a error on the form which goes "AisDisableSearchSignalEvent undefined, maybe missing global qualifier". I found which BR and Script Include is doing this, they are in differe...
Virtual Agent (Teams) – Time input field only allows 30-min interval selection
I’m working with Now assist Virtual Agent in Microsoft Teams (integrated with ServiceNow) and noticed that for a Date and Time input field, the time picker only shows options in 30-minute intervals.The issue is that when I try to manually enter a tim...
Resolved! Clonned OOTB Case Summarization Skill not working
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
Resolved! Agentic AI & Virtual Agent
How to add Agents (Agentic AI & Virtual Agent) in a Workspace
Resolved! running AI Agents in parallel
Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.
Build with Now Assist with flow designer not working
I have the admin access in my instance, when I intend to create a flow with Now Assist, I am unable to create one. Also, when I'm in the Now Assist Admin > Now Assist Skills > Employee > Creator > Flow Reommendations - I can see a warning "The skill ...
Task auto-populating with email template: Can't find how to update/duplicate it
Hi All,I'm trying to duplicate a form setup that our SNOW vendor setup for us, and I can't for the life of me find where it's done. We've got a Request form where, when it's submitted, the workflow creates a task saying "Email <department> with <info...
Update Set Behavior After Installing Now Assist Creator and ITSM Plugin
I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.However, when I attempt to mark my update set as Complete, I receive the following message:"This update set contains the following app install(s): Continue changing st...
How to use Skill Outputs inside a Custom Skill Kit prompt in Now Assist
I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...
Analyze Task Trends/ Analyze Incident Trends Agentic Workflow
Hi,I would like to understand what type of incident data or inputs are required to successfully analyze incident trends. Currently, whenever I attempt to analyze an incident, I receive the response: "I couldn't analyze as I didn't have the required r...
Resolved! How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE
I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...
Unable to Enable "Include Email" Option in Resolution Notes Generation Skill
There’s an "Include email" checkbox in the View Input section of the Resolution Notes Generation skill in now assist for hrsd.We’re trying to check it, but we can’t update the skill because it can’t be copied.Has anyone run into this issue? Any ideas...
