I'm getting stuck at a point where my skill execution fails due to a timeout, and now it's stuck in a loop without providing any response. It was working perfectly fine until yesterday.{"cancelled" : {"sourceCancelledResourceId" : "" ,"sourceCancelle...
Hi Team, I am trying to use Flow Generation in Workflow Studio/Flow Designer using Now Assist for Creator, but the "Generate Flow Preview" button remains disabled. I have verified the following: - Now Assist for Creator plugin is installed. - F...
Hello Community,I want to upgrade my ServiceNow skills, especially around Now Assist and the Now Assist Skill Kit. But I don't have access to a Now Assist-enabled instance or a company demo instance where these features are activated.I know Now Assis...
Hi Team,We have implemented an AI agent for Telecom case creation. The current functionality works as follows: when an email is received and a case is created, the AI agent uses a duplicate check tool to identify any existing cases with the same emai...
Hello, Can the now assist in the VA, typing pre-canned verbiage in the SS (towards the bottom of the page) be updated to something else? "Reply to Now Assist..." I Want to brand with a company name. thanks
Can you edit this verbiage "Some answers generated by AI. Be sure to check for accuracy." at the bottom of the page in "Now assist in the VA"
Hi,we have enabled the Now Assist in Virtual agent in our instance. When I give the input something like create incident, Now assist is generating the below response and at the end some supposed relevant KB articles are given as links displayed as nu...
Can I insall now assist plugins for ITSM in my developer local PDI. When I try to install it. It asks me to buy it. Isn't is possible to practice Now Assist in my local PDI?
Does the Agent Assist feature in Service Operations Workspace, which was previously visible even before submitting an Incident, still exist after the Australia (AUS) upgrade?Currently, I can only see this feature after the Incident has been submitted...
AICT - control tower Artificial Intelligence Control Tower (AICT) is a unified platform that manages, monitors, and optimizes AI technologies for a specific organization. It acts as a central dashboard that connects all AI systems to reduce reso...
I want to know how to create, edit and disable popups like this which come through Now Assist. Please check below:Also, can anyone tell me how/ where is the above popup stored. Thank you !!
HI All, I have created a record producer in dev instance and wrote code "sp?id=nowassistselfservice" which will redirect the form to virtual assistance page. it is working in dev instance. but the same code is not working in test environment. can any...
Hi everyone,I created a NowAssist Skill that summarizes Change Task records. When I call the this skill through an MCP (Model Context Protocol) Tool, all fields return the record's sys_id instead of the actual field values. What might be the cause o...
Hi Team, I am currently working on an NLU Workbench task in ServiceNow (Virtual Agent). However, I am facing an issue where the system shows the error: "Connection to NLU Service is not available." Due to this issue: - I am unable to create intents -...
