I have a requirement where I need to set the 'created by' field in sys_user_group table to the requestor of the group or the manager of the groupCurrent Scenario : When the assignment group is created via AGCM catalog item, new record gets created in...
HiI have requirement in Request item when SLA is about to breach at on 48 hours a email to send to assignment How to achieve with flowCan anyone please help out Thanks in advance
HiI have A requirement Send notification to Assignment group in "Request Item" when SLA is about to breach in next 48 hours I created by using flow but its not firing event Thanks in advance
Hi Everyone, I'm trying to customize Incident summarization but the issue is even without making any changes once I cloned the skill, when I tried to test it its responding with errorAlso the issue happens only in Sandbox instance, its working fine i...
Hi all,Is anyone using an AI agent or agentic workflow in ServiceNow to dynamically determine and assign the Assignment Group?Looking specifically beyond Predictive Intelligence—interested in agent-driven or autonomous workflow approaches.Thanks!
Hi All,I am new to ServiceNow AI related courses on the ServiceNow university Recommended ServiceNow AI related courses to become a master?I have seen lot of courses and confused what to start firstthe AI experts can share the list of courses to to b...
Last year I built an app entirely through ServiceNow’s Build Agent; this year I rebuilt it using the latest SDK and Cursor as my AI-driven workflow partner. The following is related to the lastest release of the ServiceNow SDK and the Build anywhere...
Olá para todos!! Me chamo Joice, sou natural de Salvador Bahia, Brasil! Iniciei essa jornada de estudar a plataforma Sevicenow afim de aprender um profissão nova. Vamos que vamos!
I have a requirement to enable Now Assist Q&A Genius Results. I followed the documentation below; however, I did not see an answer generated by Now Assist in the form of an actionable cardDocumentation link: https://www.servicenow.com/docs/r/xanadu/p...
Dear experts, With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how? Let's say if my trigger is a ...
Background & Context: With the launch of AI Control Tower at Knowledge 2025, ServiceNow positioned it as a unified command center for governing any AI agent — native or third-party. The platform promises enterprise-wide visibility to monitor and mana...
Hi everyone,We are using an Employee Service Center (ESC) portal where Now Assist is enabled in Virtual Agent. Our portal includes both HR and IT-related content.We have a requirement to restrict the visibility of Now Assist within Virtual Agent on c...
Hi Community,Environment: Vendor InstanceServiceNow Version: ZurichIssue:DocIntel extraction was working perfectly until4 days ago. Now it exhibits intermittent behavior:- Sometimes extracts and populates fields correctly- Most of the time fails with...
Excited to share my latest project: Health Maintenance Application built on ServiceNow! #BuildMoreWithBuildAgentI designed and developed this solution to simplify how families manage their healthcare activities in one place. Key Features:- Family M...
<p>I am sending payload from ServiceNow Now Assist Agent to Apigee successfully. Apigee processes the request and sends a response. I need help in capturing the response body in ServiceNow and using it to update/display in the incident. Which action...
