Dear all,I do not know if I am on the right place but lets try.I need to learn in Service now how AI can help a user to express hi problem and AI engine is capable out of user information to determine all necessary field to create the proper request ...
Hi, Can any one suggest a NowAssist tool that can be used to make custom catalogue simplified and conversational for a Virtual Agent.
Hi CommunityI'm bulding custom greeting topic. How can I call conversational catalog in certain brach of the topic flow? or is it possible to call it via AI agent?Thanks!
I have created a custom skill in Now assist skill kit and then cloned it. The first skill is deactivated but I would like to delete it as well. How do I do that? I cannot find actions for deleting a now assist skill.
Hello,I am trying to resume my CSA exam application on the NowLearning portal, but when I click Resume, I receive the following error:414 Request‑URI Too LargeThe page does not load further.I have tried clearing cache, incognito mode, using different...
Hi Team, Getting error when connecting Now assist with openAI,I have created flow which runs on trigger cond i.e., whenever incident is created, and in action I am trying to get summary of that incident in work notes, but while testing I am getting e...
We have recently migrated one NLU topic to LLM now assist for Virtual agent. We are facing 2 isssues:1. The topic is not working as expected in the Now assist for virtual agent (example it is for creating incident from short description. When we ente...
Hi , Need Now Assist Implementation execution plan details (activity wise) and use cases. anyone has prepared. need step by step activities in DEV,UAT,PROD instances with timelines we are planning to implement below use cases. Chat summarizationIncid...
Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.
Error while testing from the skill kit:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "DATA_PRIVACY_API_ERROR_001: Input data size exceeds limit. Please refer to DataPrivacyApi documentation.", "sourceErrorFeature...
I would like to configure NowAssist Knowledge Generation functionality with use of certain Knowledge Base and Certain Templates. I am aware, I can configure the Knowledge Base however, not able to specify the template which can be used while creating...
Please assist me investigating and recovering my dev357521 instance as the "Activate all Software Asset Management Professional plugins" failed
Using Build agent can we do the following :can it create solution design for any business reqcan it create stories or epics in ServicenowCan it create Test caseCan it create demo datacan it help creating any kind of documentation
After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
