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User Activity

MFA Re-Login Behavior Issue after logout on ServiceNow-Customer Portal

02-12-2026
Hello Team,We have enabled user-based MFA for external customer users.Step-up MFA Policy is Enforce MFA for non-SSO logins.In the Multi-Factor Authentication-properties, the following options are set to Yes:Enable Email OTP for Multi-Factor Authentic...

MFA Re-Login Behavior Issue after logout on ServiceNow Customer Portal

02-11-2026
Hello Team,We have enabled user-based MFA for external customer users.Step-Up MFA Policy- Enforce MFA for non-SSO loginsIn the Multi-Factor Authentication properties, the following options are set to Yes:Enable Email OTP for Multi-Factor Authenticati...