The most important lesson I learned is to use Now Create templates, which are very detailed, to fast track on implementations and to help close any gaps from start to end on a project.

I have found what works well for defining and aligning on business case and KPI Metrics is communication and buy-in across the Business and IT hierarchy. If the Business is the main driver in defining the business case (which is typical) and IT doesn...

I have read you cannot attach active triggers to a base OOB agentic template. You will need to duplicate it to another workflow and add the trigger to that.