Service Bridge can be installed and used in any ServiceNow instance, including PDIs. SB uses REST web services over HTTPS, so it can function as long as ports are open between the two instances.You can install PRO and CON into the same instance but n...

Each instance can be a Provider to Consumers and a Consumer of other Providers.In this case, both applications (Service Bridge for Providers and Service Bridge for Consumers) must be installed and stay on the same release version. E.g. Both 2.1.x or ...

Please ensure you are creating new tasks to test this. This logic is only valid when the task is initially inserted. If you are reusing an existing task, it will find the matching sys_id on the other side and attach it to the Remote Task.

Thank you for the feedback. We will update the docs with this example for clarity.

The cleanest method for custom fields that closely match fields in the PRO instance is example 1.When the fields are unique to the consumer, and no single field to pull the values from exists in the provider, virtual fields are recommended. You shoul...