Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...
We have an integration between a service bridge producer(US) and Consumer(customer). its a case to incident mapping. we have this weird bug where the data from us the producer makes it to the consumers remote task. but it doesn't type or write anythi...
I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs. SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups) The provide...
I am currently working through a Service Bridge/Exchange v2.2.6 integration with a customer. We have an issue whereby where we "Provider" Close an Incident on our side, and we want the Consumer side to be updated to "Resolved" but the State remains ...
Hi, we received an error from one of the transactions in the inbound queue record of the service bridge connection(on the producer side). now subsequent transactions are just stuck in the ready state. how to re-trigger?
Hi, as the title says. i want to fire a business rule, based on the comment that is coming from the consumer in regard to service bridge. for some reason it's not firing. neither on after or async. is there something i'm doing wrong?
Hi everyone, I would like to know how I can integrate an AI agent into my ServiceNow instance. Do you recommend doing it with Copilot Studio, through a connector?Or are there other tools available? thanks
after update service bridge plugins in provider & consumer instances. Remote task definition is not showing on flow designer in provider instance .it causes creation of remote task.What could be the issue here.
Hi, We have upgraded the plugin Service Bridge for Providers(2.0.55) to latest version in the provider instance. After the upgrade, the Remote Task Definition (RTD) option became unselected in Flow Designer.Previously, we had created a Flow Designer...
I am publishing my existing catalog of requests to Service Bridge. When the consumer raises one, I want to create the relevant RITM on the provider side. How do I do this? I was expecting some sort of Create RITM from provide task flow but there does...
Hello All, While configuring service bridge, we face the below challenges.Does the client script, variable sets and client callable script includes copy over to the consumer instance ? We don't see them flowing through. Are there any documentation ar...
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I have a Consumer that submits Remote Record Producers, but they want their side of the process to create a REQ/RITM so that their end users have a consistent portal experience. Is there any way to change or force some logic on their side so a REQ/RI...
I have a Remote Choice Definition on the Provider instance that references sys_user. On the Consumer side, this field is showing empty. Consumer side:Vendor instance I set up to try to mimic the Consumer, this one works... This is a domain separated...
I need to set up Remote Catalog so that a request in the consumer instance triggers a catalog item in the provider instance, runs its flow/workflow, fulfills tasks, and updates the original request in the consumer. Currently, I only see examples fo...
