My company is new to ServiceNow. We currently use Logon ID Request forms (New, Change and Delete) to handle account and access requests. We now look at these requests as a bundle of services but are struggling to translate them from forms to Serv...
Thanks for the speedy reply, Ian. Yes, your description is correct. Our online forms allow our users to request not only network and E-mail access but also access to our ERP systems, file server, and various other applications. Since users coul...