Does anyone have examples of account and access requests in Service Catalog that they could share?

[cathyshackelfor]

My company is new to ServiceNow.   We currently use Logon ID Request forms (New, Change and Delete) to handle account and access requests.   We now look at these requests as a bundle of services but are struggling to translate them from forms to Service Catalog items.   We wanted to know if anyone else has performed a similar transformation and would be willing to share the before and after with us.

[ian_cox]

Hi Cathy, i am not really sure of your use case but is sounds like you are trying to create a service catalog item then has the users name and then some sort permission like email, network etc and then some sort of action like add, change or delete that access. Is that right?

[cathyshackelfor]

Thanks for the speedy reply, Ian.   Yes, your description is correct.   Our online forms allow our users to request not only network and E-mail access but also access to our ERP systems, file server, and various other applications.   Since users could ask for many of these items by themselves, e.g., just ERP access or just file server access, we are thinking we should create individual catalog items for each type of access and then create an Order Guide for new hires, etc.

[mrswann]

yes lots of examples but what is it you actually require ?

as above the use case is best way to approach in order to reach an outcome

[ian_cox]

So you probably want the users name and then the type of request ie add, Delete change as a multi row select. ie have multiple rows the user could select access to. I would do separate catolgs for each type of request. I would put it all on one catalog and let the workflow engine send the email request to the right group or handle the automation with your identity management system.

Probably the best way to do it. Which is harder from a project point of view is to group your people into persona's like HR manager and then figure out what systems an HR manager needs access to and then let them select HR manager.   Then when they change from HR manager to HR specialist they just select HR Manager or you could automate it based on a change in job role.