At Knowledge 2026, my colleague Libbie Miller and I led a session on something that might sound a bit unconventional: the "vibe" of your AI assistant. As content designers at ServiceNow, we spend our days shaping conversational experiences in AI prod...

In this session, we learned how to tackle common user pain points with better language and writing. You can find all the content covered in this session directly on the ServiceNow Horizon Design System Site.   For further reading, you can review the ...