SES3003 - Words that work: How better UI text helps users complete tasks

[Josh Ortiz]

In this session, we learned how to tackle common user pain points with better language and writing. You can find all the content covered in this session directly on the ServiceNow Horizon Design System Site.

For further reading, you can review the following resources:

• How Little Do Users Read? (Nielsen Norman Group)
• CDC: 1 in 4 US adults live with a disability (US Centers for Disease Control and Prevention)
• Ensuring inclusive language in products and communication (ServiceNow Blog)

[Swati Gupta2]

Thanks Josh! Is there a recording of this session available?

[AJ Siegel]

good morning @Swati Gupta2 the session is part of our Knowledge Conference which starts next Tuesday, May 7th. We are getting our content up early since everyone is flying this weekend. Session recordings will be available with 90 days of the conference. Stay tuned!