You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The catalog builder experience enables you to delegate the creation and maintenance of the catalog.   See ...

IT Service Management has several dozen out-of-the-box (OOB) conversations and actionable notifications for Virtual Agent (VA). We encourage you to download and install the latest plugin from the ServiceNow store and explore our product documentation...

Gain quick insight into the performance of IT Service Management, discover improvement opportunities, and take advantage of ServiceNow's prescriptive framework.    This article will help you get started with ‘Success Dashboard indicator’ application....

Here are some frequently asked questions related to ITSM Virtual Agent, answered by ServiceNow Product Managers.    If you don't see your question, feel free to let us know and we will work to incorporate more frequently asked questions with our nex...

Here are some frequently asked questions related to ITSM Walk-Up Experience, answered by ServiceNow Product Managers.    If you don't see your question, feel free to let us know and we will work to incorporate more frequently asked questions with ou...