Frequently Asked Questions ANSWERED: ITSM Walk-Up Experience

[isabellafredian]

Here are some frequently asked questions related to ITSM Walk-Up Experience, answered by ServiceNow Product Managers. 

If you don't see your question, feel free to let us know and we will work to incorporate more frequently asked questions with our next release. 

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[Donna2]

We are experience issue with Kiosk Checkin. the Walk-up Locations Kiosk is only allowing 1 Walkup Tech Agent to check in and we need more tech agents to be checked in at the same time at the same walk-up location?  where is that configured to allow multiple technicians to be available and checked in at the same time for same location/kiosk?

When one Walkup Tech is checked in and the 2nd Walkup Tech goes to check in gets this Invalid Value on Update Error.  Both agents have the correct walkup roles and permissions  

[Ricardo Sanche3]

Is there a way to 

• Add a widget on the Self Portal home screen for users to manage their appt, instead of clicking on the link on the appointment confirmation email or the booking widget.

[ServiceNow10sun]

Hi , 

I have requirement to add a choice option under 'What is your reason of Visiting ? field , iS it possible  that we can add? I have tried adding a new option in the OOB variable set but still its not showing in the Walk up Experience in Service Portal . 

[JD37]

@ServiceNow10sun Are you assigning existing/new Reasons for Visit using the [Reasons for Visit] tab on the [Walk-up Location Queue] form?

[reddysurendra]

Hi,

when i submit a  Scheduled appointment with Walkup Check-in (Walkup Plan your visit) in Employee center 
I am getting reason as undefined in your upcoming appointments.

Also for same walkup interaction I am getting undefined as short description

Also even in email meeting invite i am getting undefined in the message body.

can someone help to understand where is this configured and how to modify this details.

[iDNS]

Hi, do we have any API documentation to integrate this OOB with third party apps. 

[Josh The Tech]

Is it possible to have guests who have booked an appointment, check in on the walk-up portal and not have it create a separate interaction, but instead confirm that the appointment has arrived?