Implementation Playbook How to Programmatically Toggle the Now Assist Chatbot in Employee Center Add an open/close toggle directly in the EC header — using the platform's own internal event lifecycle. No OOB code modified. In This Playbook 1 H...

This article talks about a workaround for creating multiple topic pickers that render a specific list of topics as required.This article also talks about removing/Hiding the topics from the main OOB topic picker so to avoid rendering duplicates in th...

This article talks about a specific use case of transferring a chat to a specific queue using context variables.This functionality can be achieved in several ways and this article demonstrates this by making use of VA-Designer.If VA-Designer(com.glid...

The Virtual agent can be embedded in the third-party website. You can define an inline frame with HTML tag <iframe>.  The <iframe> tag defines a rectangular region within the document in which the browser can display a separate document, including sc...