Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Utah release ServiceNow introduced a new Store application called "Proactive Triggers". Reading the Docs, you might not instantly be able to imagin...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Using Agent Chat configuration, you might wonder how to change the presentation of the Virtual Agent Service Portal widget icon. I did show some possibilitie...
A more dynamic chat experience is now available with Virtual Agent! Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing users to choose their own mode of engaging with Virtual Age...
In the Yokohama Patch 6+ and Zurich Early Availability release, you can now directly integrate your NLU Virtual Agent with Google Chat! Meet your users where they work and collaborate in Google Chat with self-service capabilities delivered by the Ser...
In the Zurich release, customers can integrate with Microsoft Copilot 365 to provide users with Now Assist-powered self-service in Microsoft Teams. With the Copilot integration, you get instant self-service for employees, fully supported by Servic...
Virtual Agent FAQs As of the Vancouver release Table of contents: Getting started with ServiceNow Virtual AgentVirtual Agent Designer and conversationsVirtual Agent Integrations For more information 1. Getting Started with ServiceNow Virtual Agen...
For the Vancouver release: we now provide new tools to separate your conversations between multiple portals for an improved user experience. See the documentation for setting "portal consumer contexts" here: https://docs.servicenow.com/bundle/vancouv...
Hi Community, Service Catalogs are the core functionality in ServiceNow platform. Likewise, Virtual Agent helps in promoting self-service. It is then a great combination that if we are able to order Catalog Items from Virtual Agent as users won't hav...
The ServiceNow Virtual Agent web client can be embedded in an external site other than your Portal. Below is a step-by-step guide on how to embed your Virtual Agent in an external site. It also contains steps on creating a custom URL, which is a requ...
As of Washington GA: With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging ap...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working with the Virtual Agent web client, are you aware if you are using Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal ...
Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A few releases back using Agent Chat Configuration was introduced. Concerning Virtual Agent, Agent Chat configuration offers several good advantages (and get...
As of June 2024 - Washington GA Patch 5 (To skip ahead and learn more about our Xanadu release, see this new post!) What's New and improved in the Washington release Now Assist in Virtual Agent provides a new low-code setup page that guides you th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A popular request on Virtual Agent is on changing the button icon. Often the Virtual Agent widget is cloned and edited to fulfill such a request. Though as y...
Understanding Virtual Assistant Timeout Settings This guide explains managing timeout settings for your Virtual Assistant (VA) interactions. We'll focus on situations 1. Before connecting to live agent 2. After connecting to live agent 1. Befo...
The ServiceNow Virtual Agent meets your users where they are, including on their mobile devices. Users can reach the Virtual Agent or Agent Chat via SMS via the Conversational SMS integration with Twilio. To enable this capability, ensure that y...
Description This article clarifies the purpose of vocabulary and vocabulary sources in the NLU Workbench and gives examples for when to use each of them. In general, vocabulary and vocabulary sources should be used to make sure NLU Service can unde...
The Virtual agent can be embedded in the third-party website. You can define an inline frame with HTML tag <iframe>. The <iframe> tag defines a rectangular region within the document in which the browser can display a separate document, including sc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Performing some changes on a Virtual Agent Topic or Topic Block, accidentally applied some changes, or just for whatever reason having the need to revert the...
Steph Morillo
Lisa Latour
