Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
In the Zurich release, customers can integrate with Microsoft Copilot 365 to provide users with Now Assist-powered self-service in Microsoft Teams. With the Copilot integration, you get instant self-service for employees, fully supported by Servic...
For the Vancouver release: we now provide new tools to separate your conversations between multiple portals for an improved user experience. See the documentation for setting "portal consumer contexts" here: https://docs.servicenow.com/bundle/vancouv...
Hi Community, Service Catalogs are the core functionality in ServiceNow platform. Likewise, Virtual Agent helps in promoting self-service. It is then a great combination that if we are able to order Catalog Items from Virtual Agent as users won't hav...
The ServiceNow Virtual Agent web client can be embedded in an external site other than your Portal. Below is a step-by-step guide on how to embed your Virtual Agent in an external site. It also contains steps on creating a custom URL, which is a requ...
As of Washington GA: With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging ap...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working with the Virtual Agent web client, are you aware if you are using Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal ...
A more dynamic chat experience is now available with Virtual Agent! Enhanced chat is the new conversational experience that includes a dynamic, movable, and resizable chat window, allowing users to choose their own mode of engaging with Virtual Age...
Breaking News!: Starting January 9th, 2024, the Conversational Interfaces Academy day and time slot will feature the AI Academy. The Virtual Agent and Now Assist will now be featured in the AI Academy. Agent Chat and Sidebar will be featured in ot...
In the Yokohama Patch 6+ and Zurich Early Availability release, you can now directly integrate your NLU Virtual Agent with Google Chat! Meet your users where they work and collaborate in Google Chat with self-service capabilities delivered by the Ser...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A few releases back using Agent Chat Configuration was introduced. Concerning Virtual Agent, Agent Chat configuration offers several good advantages (and get...
As of June 2024 - Washington GA Patch 5 (To skip ahead and learn more about our Xanadu release, see this new post!) What's New and improved in the Washington release Now Assist in Virtual Agent provides a new low-code setup page that guides you th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A popular request on Virtual Agent is on changing the button icon. Often the Virtual Agent widget is cloned and edited to fulfill such a request. Though as y...
Understanding Virtual Assistant Timeout Settings This guide explains managing timeout settings for your Virtual Assistant (VA) interactions. We'll focus on situations 1. Before connecting to live agent 2. After connecting to live agent 1. Befo...
The ServiceNow Virtual Agent meets your users where they are, including on their mobile devices. Users can reach the Virtual Agent or Agent Chat via SMS via the Conversational SMS integration with Twilio. To enable this capability, ensure that y...
Description This article clarifies the purpose of vocabulary and vocabulary sources in the NLU Workbench and gives examples for when to use each of them. In general, vocabulary and vocabulary sources should be used to make sure NLU Service can unde...
The Virtual agent can be embedded in the third-party website. You can define an inline frame with HTML tag <iframe>. The <iframe> tag defines a rectangular region within the document in which the browser can display a separate document, including sc...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Performing some changes on a Virtual Agent Topic or Topic Block, accidentally applied some changes, or just for whatever reason having the need to revert the...
This article details a few best practices that can be adhered to for building sound NLU models. Starting your NLU Journey ServiceNow provides complete out-of-box NLU models for you to use with your Virtual Agent. When creating your own NLU model, her...
1. Install Virtual agent plugin (com.glide.cs.chatbot) 2. Navigate to Collaboration > Virtual Agent > Messaging Apps Integration. 3. Next to Microsoft Teams, click Install. 4.In the pop-up message for confirming redirection to Microsoft Teams to veri...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Regarding your Virtual Agent client's branding, there are many configurable options regarding the colors, icons, and fonts. These are well described on the ...
Steph Morillo
Lisa Latour
