We just implemented Live Agent Chat in our lower environments.  During testing, our Agents asked how they can view the HR Case(s) created during chat sessions with the customer?  So, while in the HR Agent Workspace, with the IMS tab in view, we can't...

 We are planning to monitor and delete the users' HR profile records on a regular basis when they haven't logged in for the past twelve months.  This is so we are compliant with the number of licenses purchased.  Are there any caveats to deleting HR ...