About eschultz

eschultz · 02-24-2017

Hi all,I've got an issue that concerns how inbound email actions interact with the incident table and when email notifications are sent.In our existing environment we have a notification that is sent when a record is inserted into the incident table ...

eschultz · 10-31-2017

Hey guys, I have a similar requirement. Has anyone been able to create RITMs via script and then add them to an existing REQ successfully?Another thing I notice is that when I create a sc_req_item record and set the item field to a sc_cat_item, the v...

eschultz · 02-27-2017

That makes sense, however, since someone who was submitting a ticket through email got no confirmation that it was successful, I had to change that. When it comes to someone adding a comment to their own ticket (or other similar things), obviously th...

eschultz · 02-24-2017

That was definitely it. Thank you. I find it strange that by default it doesn't send anything to the event creator! Where is that logic located?I feel like that checkbox should be "Do not send to event creator" with the box checked by default, but......

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Inbound email actions do not generate notification email

Re: Create RITM from script - workflow initiations

Re: Inbound email actions do not generate notification email

Re: Inbound email actions do not generate notification email