I've updated an email template, however just not showing the links/message. Not sure what I am missing here. The notification fires when a comment is made on the request table and is sent to the 'request for'. I have a mail script to identify i...
I think we're getting close here, I can return (showing in the email log) the correct values from mail script below. However, the second block I cannot return either IF statement.<mail_script>var gr_req = new GlideRecord('sc_req_item');gr_req.get(c...
I've gotten here but still cannot get it to find my internal user. - On the user record we have an internal yes/no identifier. I am fairly confident what I have in bold is my issue.My notification is producing the SSO hyperlink still. Any help is...
