Email template message not applying

[coreyo]

I've updated an email template, however just not showing the links/message.   Not sure what I am missing here.   The notification fires when a comment is made on the request table and is sent to the 'request for'.   I have a mail script to identify is the request for is an internal user or not and handle accordingly.

Short description: ${short_description}

Item: ${cat_item}

</br>

<mail_script>

var internal = current.Request.Requested for.u_internal_user;

function(){

if (internal != 'No') {

return 'To view Request: ${URI_REF}';

}

else if (internal == 'No') {

return 'To view Request: <a href="' + gs.getProperty('glide.servlet.uri') + 'msp/' + '">Click Here</a>';

}

}

template.print();

</mail_script>

[TylerTeter · Accepted solution]

Great! Yeah so variables in email scripts are scoped to the individual script. You don't have a 'internal' variable defined in the second email script block, and it looks like there is an extra unmatched }, and some mismatched quotations so it fails.

You can also use a try catch block to display the error like this.

<mail_script>
try{
if (internal != 'No') {
template.print('To view Request (this is SSO): ${URI_REF}');
} else if (internal == 'No') {
template.print('To view Request (this is MSP): <a href="PORTAL URL HERE">Click Here</a>');
}else template.print('To view Request (this is else SSO): ${URI_REF}');
} catch(err){
   template.print('An error occurred - '+err.message);
}
</mail_script>