User Activity
10-23-2019
Hi,
since upgrading to New York i have noticed that Date/Time format fields are now showing the format in the field label.
I have checked the dictionary settings and label/styles and cannot see anything that looks to be related. In previous london v...
05-09-2019
Hi,
In several of my workflows i have an approval user step that triggers an approval to the assigned person. This can be for changes/incidents/KB articles etc.
What im trying to understand is where is it dictated which email is sent.
This is for a ...
02-19-2019
Hi all,
Is it possible to take attachments added to a Change_task and put them on the Change record itself? One of our workflow steps is to create a task for creating an estimate, as part of this it requires an attachment and then can be closed. I ...
12-04-2018
Hi All,
I have set an SLA to use callers timezone as 'source', schedule '8-5 weekdays excluding holidays':
Within the schedule i have set the time zone to 'floating' to use the callers timezone as they may be different.
This has schedule entries ...
11-30-2018
Hi,
I have configured the mobile view to show certain fields in the list layout. I have reset to defaults and then updated the layout by right clicking > list layout. In our service portal we point to the mobile view to display a list of incidents. T...
